{"id":103598,"date":"2024-01-26T06:58:18","date_gmt":"2024-01-26T14:58:18","guid":{"rendered":"https:\/\/www.betterworks.com\/?page_id=103598"},"modified":"2024-07-30T03:52:06","modified_gmt":"2024-07-30T10:52:06","slug":"elevating-everyone-unifying-ex-and-cx-for-better-business-performance-webinar","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/elevating-everyone-unifying-ex-and-cx-for-better-business-performance-webinar\/","title":{"rendered":"Elevating Everyone: Unifying EX and CX for Better Business Performance"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_stops=”#333333 0%|#333333 81%” background_color_gradient_start=”#333333″ background_color_gradient_end=”#333333″ background_color_gradient_end_position=”81%” background_enable_image=”off” module_alignment=”left” custom_margin=”0px||||false|false” custom_padding=”15px||30px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||15px||false|false” custom_padding=”|||100px|false|false” custom_padding_tablet=”|50px||50px|false|true” custom_padding_phone=”|5px||5px|false|true” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

What Employees Want From Performance Management Technology<\/h1>\n

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What Employees Want From Performance Management Technology<\/h1>\n

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\u200bElevating Everyone: Unifying EX and CX for Better Business Performance<\/span><\/b><\/h1>\n

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Having the wrong technology hurts companies more than having no technology at all when it comes to engagement, strategic alignment, productivity, and working on the right tasks.
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Having the wrong technology hurts companies more than having no technology at all when it comes to engagement, strategic alignment, productivity, and working on the right tasks. <\/span><\/h3>\n

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Thursday, February 22<\/span><\/h2>\n

12:00 PM – 1:00PM EST<\/span><\/p>\n

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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/01\/PF-JeannieWalters-thumb-HP.jpg” alt=”Stacia Garr Webinar” title_text=”PF-JeannieWalters-thumb-HP” align=”center” _builder_version=”4.21.0″ _module_preset=”default” width=”65%” width_tablet=”70%” width_phone=”70%” width_last_edited=”on|phone” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”40px||||false|false” custom_margin_last_edited=”on|desktop” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}” width__hover_enabled=”on|desktop” width__hover=”65%”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#F2F2F2″ background_enable_image=”off” module_alignment=”left” custom_margin=”0px||||false|false” custom_padding=”15px||90px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”15px||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”5px||5px||true|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text ul_item_indent=”50px” content_tablet=”<\/p>\n

How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive?<\/strong><\/p>\n

We surveyed thousands of employees and managers across the US and UK to create a comprehensive picture of how employees are thinking about their experience of work, their plans to stay or go, and how their employers are supporting their growth and success.<\/p>\n

Key findings include:<\/p>\n

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  • Companies can do more to control voluntary churn<\/li>\n
  • Counteroffers can be used more effectively to retain top talent<\/li>\n
  • Employees feel trapped by rigid, out-of-date goals<\/li>\n
  • To be effective, feedback and check-ins must include a connection to both goals and employee growth plans<\/li>\n
  • Dedicated software tools are more effective \u2014 but having underperforming tools can be worse than having no tools at all<\/li>\n<\/ul>\n

    Overall, we found when companies provide a model of performance management inclusive of regular check-ins, continuous feedback, and agile goal setting, they are best positioned to support employees in the ways that matter most to them. Download the report to learn more about how you can enable great performance.<\/p>\n

      <\/ul>\n

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      How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive?<\/strong><\/h3>\n<\/p>\n

      We surveyed thousands of employees and managers across the US and UK to create a comprehensive picture of how employees are thinking about their experience of work, their plans to stay or go, and how their employers are supporting their growth and success.<\/p>\n

      Key findings include:<\/p>\n

        \n
      • Companies can do more to control voluntary churn<\/li>\n
      • Counteroffers can be used more effectively to retain top talent<\/li>\n
      • Employees feel trapped by rigid, out-of-date goals<\/li>\n
      • To be effective, feedback and check-ins must include a connection to both goals and employee growth plans<\/li>\n
      • Dedicated software tools are more effective \u2014 but having underperforming tools can be worse than having no tools at all<\/li>\n<\/ul>\n

        Overall, we found when companies provide a model of performance management inclusive of regular check-ins, continuous feedback, and agile goal setting, they are best positioned to support employees in the ways that matter most to them. Download the report to learn more about how you can enable great performance.<\/p>\n

          <\/ul>\n

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          You can\u2019t have a great customer experience without a great employee experience (EX) \u2014 and vice versa.\u00a0An integrated approach that connects EX with CX enhances loyalty and retention for both, while driving significant improvements in overall business performance. This strategic alignment between EX and CX, fueled by continuous feedback and data-driven insights, ensures that everyone contributes to and benefits from the business’s success.<\/p>\n

          Join Jeannie Walters, CEO at Experience Investigators, to learn how HR leaders can transform customer experience by building an employee experience journey that keeps your people engaged, learning, and growing.\u00a0You\u2019ll learn how to:<\/p>\n

            \n
          • \n

            Cultivate a customer-centric culture focused on the right mindset, strategy, and discipline to drive your business goals forward.\u00a0<\/p>\n<\/li>\n

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            Create a purpose-driven organization where employees and customers alike align around meaningful experiences.<\/p>\n<\/li>\n

          • \n

            Build strong relationships \u200cbetween HR and customer experience teams to design organizational goals that create a culture of continuous improvement.<\/p>\n<\/li>\n

          • \n

            Learn the specific touch-points in your employee journey that intersect directly with your customer experience.<\/p>\n<\/li>\n<\/ul>\n

              <\/ul>\n

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              Download the eBook<\/h3>\n

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              Download the eBook<\/strong><\/p>\n

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              Watch on-demand<\/h3>\n

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