{"id":104081,"date":"2024-02-07T03:08:12","date_gmt":"2024-02-07T11:08:12","guid":{"rendered":"https:\/\/www.betterworks.com\/posadas-case-study-copy\/"},"modified":"2024-03-27T06:15:25","modified_gmt":"2024-03-27T13:15:25","slug":"anonymous-case-study-1","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/anonymous-case-study-1\/","title":{"rendered":"Anonymous Case Study"},"content":{"rendered":"

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Anonymous Case Study<\/h4>\n

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How Transforming the Performance Review Process Prepared This Technology Services Company to Build a Future-Ready Workforce<\/h1>\n

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Industry<\/h4>\n

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Software & Internet<\/p>\n

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Employees<\/h4>\n

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1,300+<\/p>\n

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Headquarters<\/h4>\n

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United States<\/p>\n

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The Business Challenge<\/h3>\n

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In 2020, Betterworks partnered with a technology services company that specializes in financial and banking technology to provide an intuitive platform for tracking initiatives and business and professional development goals, thereby enhancing collaboration among the executive team and officers. The initial implementation delivered a seamless user experience and aligned employees across the organization to key strategic objectives, prompting further exploration of Betterworks\u2019 capabilities.<\/p>\n

In the subsequent year, Betterworks\u2019 customer success team collaborated closely with the organization to revolutionize their performance review process for all 1,300+ employees. As the technology services company began its transformative journey toward building a future-ready workforce, it also recognized the need to establish a formal calibration process to address inconsistencies in ratings and promotions. Leaders struggled with accurately evaluating performance and potential, resulting in the overrepresentation of high performers with high potential throughout the organization. Recognizing the importance of understanding and nurturing top talent, the company sought a solution to identify and develop employee growth opportunities.<\/p>\n

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The Solution<\/h3>\n

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After extensive discussions and deliberations, the chief human resources officer ultimately selected Betterworks to implement a transparent and streamlined calibration process. The Betterworks professional services team leveraged their deep change management expertise to guide the company in defining the purpose behind the 9-box methodology, clarifying performance criteria, and fostering a deep understanding of the potential and its impact on employee growth. The professional services team worked closely with HR business partners to facilitate targeted and prescriptive leadership training, ensuring a smooth transition for employees as they engaged with the 9-box for the first time.<\/p>\n

Though a few challenges arose during the implementation process, through a strong partnership, collaborative teamwork, knowledge sharing, and effective communication, Betterworks and the technology services company overcame these obstacles together. The successful completion of two calibration cycles and deep involvement from senior leaders and directors exemplified their commitment to making data-driven decisions and leveraging the benefits of calibrating in the Betterworks platform to deliver better talent outcomes for the business.<\/p>\n

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The Impact<\/h3>\n

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By implementing Betterworks Calibration, the technology services organization achieved greater clarity and fairness in performance evaluations and promotions. Leadership now had a comprehensive understanding of the talent landscape, enabling them to invest in the right individuals and nurture their development and growth.<\/p>\n

Moreover, employees appreciated the transparency and visibility provided by the Betterworks platform. With Betterworks, employees gained insight into their performance at a regular cadence, further enhancing trust and engagement between employees and leaders in the organization.<\/p>\n

Betterworks’ partnership with the company to refine its performance review process had a transformative effect on its workforce, empowering every employee to build a future-ready organization fueled by data-driven decision-making and a focus on growth and development.<\/p>\n

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Betterworks Success Stories<\/h2>\n

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<\/p>\n

Fueling Growth Through Modern Performance Management at Crakmedia<\/h4>\n\n

Read the case study<\/p>\n <\/a>\n \n

\"\"<\/div>\n\n

<\/p>\n

Upgrade Your Performance Strategy to Overcome HR Challenges<\/h4>\n\n

Watch now<\/p>\n <\/a>\n \n

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<\/p>\n

How HR Leaders Enable Performance to Make Work Better<\/h4>\n\n

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Ready to Unlock
Your Team’s True Potential?<\/p>\n

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\"Calibration_Screenshot\"\"Org<\/div>\n

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Anonymous Case StudyHow Transforming the Performance Review Process Prepared This Technology Services Company to Build a Future-Ready WorkforceIndustrySoftware & InternetEmployees1,300+HeadquartersUnited StatesThe Business ChallengeIn 2020, Betterworks partnered with a technology services company that specializes in financial and banking technology to provide an intuitive platform for tracking initiatives and business and professional development goals, thereby enhancing collaboration […]<\/p>\n","protected":false},"author":110,"featured_media":104866,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"CBORD Case Study\nHow CBORD Created a \u2018DREAM\u2019\nCulture with betterworks\n\"CBOARD\"\nThe Situation\nCBORD was looking for a complete talent management solution to attract the best people, drive engagement throughout a widely distributed organization, and spur peak performance in an accountable way. At the same time, the company insisted on a non-hierarchical, two-way conversation between its employees and managers that allowed for continuous and open communication, feedback, and training.\n\"CBORD_\"\n\nCompany<\/strong>\nCBORD and Horizon are the world\u2019s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. CBORD\u2019s products and services are used by more than 7,000 organizations in the U.S., Canada, South Africa, Australia, New Zealand, and countries in the Middle East.\n\nIndustry<\/strong>\nSoftware and multiple services for group settings in higher education, healthcare, senior living, and K-12 education\n\nEmployees<\/strong>\n500\n\nHeadquarters<\/strong>\nIthaca, NY\n\nThe Challenge\n\nCBORD wanted an engagement and performance management platform to guide employees\u2019 entire career lifecycle through what CBORD Human Resources VP Katherine Kay calls, \u201cthe sum of our values, beliefs, interactions, and behaviors with each other and our clients.\u201d CBORD expresses those values in the acronym \u201cDREAM,\u201d which stands for \u201cDynamic, Restless, Empowered, Accountable, and Mindful.\u201d\n\nThe Action\n\nThe company rebranded elements of the total betterworks solution in order to incorporate the \u201cDREAM\u201d values: OKRs are \u201cDREAM Goals.\u201d Conversations are \u201cDREAM Checks.\u201d Feedback is \u201cDREAM Feedback.\u201d Recognitions are \u201cDREAM Shouts.\u201d\n\nCBORD has managers assess how employees live out \u201cDREAM Values\u201d as they do their jobs, and when a manager or a peer awards Recognitions in \u201cDREAM Shouts,\u201d each is hashtagged with one of the DREAM values.\n\nCBORD insists on frequent DREAM Conversations, but prefers they be driven by employees, not managers. \u201cWhen our team members are empowered and well-informed,\u201d reports Kay, \u201cthey understand clearly where their performance is and what their managers\u2019 expectations are, and the team members hold the managers accountable for developing employees. Team members are encouraged to develop their own voice, which makes them more loyal and more empowered to get more done.\u201d\n\n\"\"\n\nBetterworks helped us create a talent management development process that\u2019s continuous and integrated, not a single annual event. A lot of companies go through big cultural realignment exercises, but in the end it\u2019s lip service and nobody remembers it. But thanks to betterworks we live it every day, from the top to the bottom of our organization. Best of all, betterworks has made our business a better business.enterprise\u2014a rising tide should lift all boats.\n\n\"Katharine\nKatharine Kay,\n<\/strong>\nVP Human Resources\nThe Outcome\n