{"id":10414,"date":"2018-11-13T16:25:49","date_gmt":"2018-11-14T00:25:49","guid":{"rendered":"https:\/\/www.betterworks.com\/?page_id=10414"},"modified":"2023-10-17T10:58:00","modified_gmt":"2023-10-17T17:58:00","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/customer-success\/","title":{"rendered":"Customer Success"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding_tablet=”” custom_padding_phone=”10px||10px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”30px||30px||true|false” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:inherit;” custom_css_main_element_tablet=”display:flex;||align-items:center;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”width:60%!important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width:auto!important;” custom_css_main_element_tablet=”width:60%!important;”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”42px” custom_margin=”||15px||false|false” global_colors_info=”{}”]<\/p>\n

Unlock Business Value with Betterworks Services and Support:<\/span>
\nYour Trusted Partner in Navigating the Performance Management Journey<\/h1>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/contact-us\/” button_text=”Contact Us” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_bg_color=”#008aab” background_layout=”dark” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”width:40%!important;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”width:auto!important;” custom_css_main_element_tablet=”width:40%!important;”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/09\/cs-hero2.png” title_text=”cs-hero2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#dbf4f7″ custom_padding=”60px||120px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

What You Get<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”10px||10px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/cs-icon1.png” title_text=”cs-icon1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_color=”#0089AB” header_3_font=”||||||||” header_3_text_color=”#0089AB” header_3_font_size=”36px” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

13 Years Average<\/h3>\n

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Change Management Expertise<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/cs-icon3.png” title_text=”cs-icon3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_color=”#0089AB” header_3_font=”||||||||” header_3_text_color=”#0089AB” header_3_font_size=”36px” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

90+<\/h3>\n

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NPS Scores Consistently<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/cs-icon5.png” title_text=”cs-icon5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_color=”#0089AB” header_3_font=”||||||||” header_3_text_color=”#0089AB” header_3_font_size=”36px” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

95%<\/h3>\n

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Methodology that delivers on time<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|30px|30px|30px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/cs-icon6.png” title_text=”cs-icon6″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_color=”#0089AB” header_3_font=”||||||||” header_3_text_color=”#0089AB” header_3_font_size=”36px” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

98%<\/h3>\n

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Projects Delivered On Budget<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Professional Services<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” max_width=”75%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Your Success, scaled. Betterworks Professional Services is more than just a service; it\u2019s an investment in your long-term success. By choosing us, you\u2019re not just getting a performance management system, but also gaining a strategic partner committed to turning your goals into achievements.Let us be your guide in this journey toward improved performance and business value. With Betterworks Professional Services, the path to excellence is clearer than ever.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:inherit;” custom_css_main_element_tablet=”display:flex;||align-items:center;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Onboarding<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Our Customer Experience team has helped countless organizations transform their outdated goal setting and performance review process into agile, high-impact performance enablement programs.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/professional-services-1.png” title_text=”professional-services-1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:grid;” custom_css_main_element_tablet=”display:flex;||align-items:center;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”order:2;||margin-top:30px;”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/professional-services-2.png” title_text=”professional-services-2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Change Management Services<\/h2>\n

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Implementing a new performance management system isn\u2019t simply about upgrading software or creating new processes. It\u2019s about reimagining how your organization measures, tracks, and enhances performance at all levels. Effective change management ensures that your team understands the value of these new measures, adopts them willingly, and utilizes them to their full potential.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:inherit;” custom_css_main_element_tablet=”display:flex;||align-items:center;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

On-Going Adoption and Business Value<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Our customer success managers are there with you as your program evolves and continue to provide support and best practices through proactive check-ins and executive business reviews.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/09\/ongoing-adoption.png” title_text=”ongoing-adoption” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:grid;” custom_css_main_element_tablet=”display:flex;||align-items:center;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”order:2;||margin-top:30px;”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/professional-services-3.png” title_text=”professional-services-3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Signature Support Services<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]Signature Support is our most comprehensive and personalized support offering. Designed to go beyond the ordinary, this exclusive service provides rapid, dedicated, and customized solutions tailored to your unique organizational needs.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”60px||120px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” background_color=”#0089AB” custom_padding=”26px|||||” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_color=”#FFFFFF” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Customer Support<\/h2>\n

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Navigating the world of performance management can be challenging, but you\u2019re not in it alone. At Betterworks, we\u2019re committed to ensuring that you have a smooth, rewarding experience at every touchpoint.<\/p>\n

Our mission is to help you make work better through effective performance management, and our dedicated customer support team plays a pivotal role in fulfilling that. We\u2019re here to ensure that your journey with Betterworks\u2014from implementation to daily operations\u2014is as seamless and beneficial as possible. Your success is the yardstick by which we measure our own.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/support.betterworks.com\/hc\/en-us” button_text=”Customer support” button_alignment=”center” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”RGBA(255,255,255,0)” button_on_hover=”off” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f2f2f2″ custom_padding=”60px||60px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/08\/Layer-2.png” title_text=”Layer 2″ _builder_version=”4.16″ _module_preset=”default” positioning=”absolute” vertical_offset=”-130px” height=”170px” height_tablet=”143px” height_phone=”100px” height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”|300|||||||” text_font_size=”26px” quote_font=”||||||||” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|tablet” custom_margin=”50px||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”26px” text_font_size_phone=”22px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Betterworks has allowed us to manage our talent programs and initiatives through the appropriate technology, enabling accountability, transparency, insights around potential, coaching and engagement, and facilitating friendly user tools for feedback and recognition. Betterworks has become a book of records that tells the story of our employee\u2019s journey of growth and development through Echelon.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”] Beatriz Henriquez,<\/strong>
\nSr. Manager, Talent Echelon Wealth Partners[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/customers\/” button_text=”Explore case studies” _builder_version=”4.21.0″ _module_preset=”default” custom_button=”on” button_text_color=”#0089AB” button_bg_color=”RGBA(255,255,255,0)” button_on_hover=”off” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/09\/beatriz-henriquez.png” title_text=”beatriz-henriquez” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”table” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#dbf4f7″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

What’s Included<\/h2>\n

[\/et_pb_text][et_pb_code disabled_on=”on|off|off” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n
Professional Services & Support<\/td>\n

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Enterprise<\/td>\n

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Small Business<\/td>\n

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Program Design<\/td>\n

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Ongoing Customer Support<\/td>\n

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Live & On-Demand Training<\/td>\n

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Designated Customer Success <\/td>\n

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Customer Success Manager<\/td>\n

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Change Management Services<\/td>\n

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Online Knowledge Base<\/td>\n

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Community Support<\/td>\n

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Designated Technical Support Contact<\/td>\n

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Betterworks Guides*<\/td>\n

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[\/et_pb_code][et_pb_code disabled_on=”off|on|on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n
Professional Services & Support<\/td>\n

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Customer Success Manager<\/td>\n

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Community Support<\/td>\n

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Signature Support (Add-On)<\/td>\n

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Enterprise<\/td>\n

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White Glove Support<\/td>\n

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Designated Technical Support Contact<\/td>\n

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Betterworks Guides*<\/td>\n

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[\/et_pb_code][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]*Betterworks Guides: Customer access to Guides platform where administrators can create and push out in-app guides to users directly within Betterworks. The Betterworks Guides offering unlocks the ability to help your employees easily navigate and use the platform, reinforce your specific program requirements, and provides enhanced analytics and the ability to collect in-app feedback. This is a paid for offering – it is included for Signature Support customers.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.21.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

A Partnership for Success<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:flex;||justify-content:center;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:inherit;” custom_css_main_element_tablet=”display:flex;||justify-content:center;”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”50px|50px|50px|50px|true|true” custom_css_main_element=”max-width:45%;” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”max-width:none;” custom_css_main_element_phone=”max-width:none;”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/customer-icon.png” title_text=”customer-icon” show_bottom_space=”off” _builder_version=”4.21.0″ _module_preset=”default” max_width=”150px” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”float:left;” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FF7369″ text_font_size=”22px” positioning=”relative” horizontal_offset=”15px” custom_margin=”6px||||false|false” global_colors_info=”{}”]<\/p>\n

Customer<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”20px||||false|false” global_colors_info=”{}”]<\/p>\n

Executive Sponsors<\/strong>
Promote with leadership and lead by example<\/p>\n

Program Lead<\/strong>
Takes overall responsibility for full scope of the program; manage and track key activities, including training and communications<\/p>\n

System Lead<\/strong>
Leads technical management of platform, including configuration and integrations<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”50px|50px|50px|50px|true|true” custom_css_main_element=”max-width:45%;” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”max-width:none;” custom_css_main_element_phone=”max-width:none;”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/08\/betterworks-icon.png” title_text=”betterworks-icon” show_bottom_space=”off” _builder_version=”4.21.0″ _module_preset=”default” max_width=”150px” custom_css_main_element=”float:left;” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#0089AB” text_font_size=”24px” positioning=”relative” horizontal_offset=”15px” custom_margin=”6px||||false|false” global_colors_info=”{}”]<\/p>\n

Betterworks<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”20px||||false|false” global_colors_info=”{}”]<\/p>\n

Program Architect<\/strong>
Leads the implementation and applies best practices on change management, deployment, and program design<\/p>\n

Customer Success Manager<\/strong>
Ensures the solution meets the organization\u2019s needs during and after implementation<\/p>\n

Support & Education Teams<\/strong>
Provides training content and communications, as well as troubleshooting and technical support<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” background_color=”#0089AB” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/04\/calibration-ready2unlock-img.png” background_size=”contain” background_position=”bottom_right” custom_padding=”30px|30px|30px|30px|true|true” background_last_edited=”on|tablet” background_enable_image_tablet=”off” background_enable_image_phone=”off” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_font_size=”36px” max_width=”500px” global_colors_info=”{}”]<\/p>\n

Ready to Unlock Your Team\u2019s True Potential?<\/h2>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/contact-us\/” button_text=”Let’s Talk” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” custom_css_main_element=”float:left;||display:inline-flex;” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/www.betterworks.com\/schedule-your-demo\/” button_text=”Schedule a Demo” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” hover_enabled=”0″ custom_css_main_element=”float:left;||display:inline-flex;||margin-left:20px;” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Unlock Business Value with Betterworks Services and Support: Your Trusted Partner in Navigating the Performance Management JourneyWhat You Get13 Years AverageChange Management Expertise90+NPS Scores Consistently95%Methodology that delivers on time98%Projects Delivered On BudgetProfessional ServicesYour Success, scaled. Betterworks Professional Services is more than just a service; it\u2019s an investment in your long-term success. By choosing us, you\u2019re […]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"

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Customer Success<\/h1>\n

We\u2019re with you every step of the way<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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1<\/p>\n\n

Everyone gets\nan engagement manager<\/h2>\n

They\u2019ll answer questions, act as a guide,\nand steward your transition into continuous performance management.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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2<\/p>\n\n

We\u2019ll design your\nbest-practice program<\/h2>\n

Your program will be based on your goals, your\nculture, and what we know works.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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3<\/p>\n\n

Rollout planning\nand execution<\/h2>\n

First, customize:<\/strong> We use your existing terminology\nand processes to speed adoption.\nThen, train the trainer:<\/strong> We help you create a training\nplan and materials for a fast rollout.\nFinally, get people excited:<\/strong> We help you write\ncommunications that get users engaged.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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4<\/p>\n\n

Ongoing education\nand support<\/h2>\n

Fast help is never more than a call or click away. Our\nonline knowledge base is teeming with answers and stories of what\u2019s worked for others.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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5<\/p>\n\n

Seamless integration\nwith your existing systems<\/h2>\n

Technology should make everyone\u2019s lives easier, not\nharder. BetterWorks merges with your existing workflow and reaches employees wherever they already spend their time.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Productivity<\/h4>\n\"\"\n\n<\/div>\n<\/div>\n
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Communication<\/h4>\n\"\"\n\n<\/div>\n<\/div>\n<\/div>\n
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HRIS<\/h4>\n\"\"\n\n<\/div>\n<\/div>\n
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Single Sign On<\/h4>\n\"\"\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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BetterWorks is not affiliated with, sponsored or endorsed by Google, Microsoft, Zendesk, Slack, Jira,\nG Suite, Asana, Github, Salesforce, SAP SuccessFactors, Workday, Ultimate Software, ADP, BambooHR, Oracle.<\/span><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Better employee performance delivers better business results<\/h2>\n

Let\u2019s Talk!<\/a><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"featured_location":[],"class_list":["post-10414","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Success | Performance Management Software | Betterworks<\/title>\n<meta name=\"description\" content=\"Betterworks Customer Success team will help you every step of the way when implementing continuous performance management in your organization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betterworks.com\/customer-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success - Performance Management Software\" \/>\n<meta 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