{"id":104323,"date":"2024-02-16T06:00:46","date_gmt":"2024-02-16T14:00:46","guid":{"rendered":"https:\/\/www.betterworks.com\/anonymous-case-study-1-copy\/"},"modified":"2024-03-21T09:40:31","modified_gmt":"2024-03-21T16:40:31","slug":"anonymous-case-study-2","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/anonymous-case-study-2\/","title":{"rendered":"Anonymous Case Study 2"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”60px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#0089AB” header_4_text_color=”#0089AB” custom_margin=”||10px|||” global_colors_info=”{}”]

Anonymous Case Study<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

Global Hotel Chain Sharpens Focus and Strengthens Team Connections With Betterworks Goals & Conversations<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 125px|#f2f2f2 125px” background_color_gradient_start=”#ffffff” background_color_gradient_start_position=”125px” background_color_gradient_end=”#f2f2f2″ background_color_gradient_end_position=”125px” custom_padding=”30px||10px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” min_height=”128px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/02\/hospitality-bg.webp” alt=”Udemy Case Study Hero Image3″ title_text=”hospitality-bg” force_fullwidth=”on” module_class=”image-cover” _builder_version=”4.21.0″ _module_preset=”default” max_height=”500px” hover_enabled=”0″ border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”0px||20px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.21.0″ _module_preset=”default” height=”0px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#FFFFFF” positioning=”absolute” position_origin_a=”top_right” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” custom_padding=”2rem|2rem|2rem|2rem|true|true” positioning_tablet=”relative” positioning_phone=”” positioning_last_edited=”on|desktop” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.1)” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Industry<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||30px||false|false” custom_padding_tablet=”” custom_padding_phone=”||15px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]

Hospitality<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Employees<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||15px||false|false” global_colors_info=”{}”]

300<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Headquarters<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”]

United States<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_padding=”20px||150px||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Executive Summary<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]Increasing employee engagement through modern performance management in the flow of work was the goal of a global hotel and resort chain\u2019s technology management division. To make this a reality, the company needed to replace its static scorecard for measuring achievement and improve manager-employee collaboration to make sure employees were setting goals that drove business value. After implementing Betterworks, the division was able to take an agile approach to goal setting and is now meeting objectives while remaining agile enough to pivot as needed. [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

The Business Challenge<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]A global hotel and resort chain\u2019s technology management division of 300 employees needed to replace its static scorecard approach to measuring achievement with a solution that supported ongoing performance enablement, including conversations in the flow of work. The team needed a tool that ensured team members had the right goals in place, focused their energy on the right things, and retained the flexibility to pivot as priorities shifted during the year \u2014 which, in the digital division, happened frequently in order to respond to the needs of the business.\n\nThe company\u2019s chief digital officer had a vision: he wanted to increase employee engagement in the technology management division. He did away with ineffective performance management processes and instead introduced a new approach to agile goal-setting and manager-employee collaboration that focused on culture, put people first, and tracked the right metrics.\n\nEmployees were setting goals at the beginning of the year and reviewing them once \u2014 at the midyear point. This static scorecard wasn\u2019t helping employees set goals that drove business value for the company.\n\nEmployees felt the scoreboard process wasn\u2019t motivating and didn\u2019t allow team members to see how their individual contributions helped the team achieve its collective goals, according to the organization\u2019s head of HR for the technology management division. The workforce was also becoming increasingly remote, creating worries about sustaining the culture and continuing to foster a collaborative and team-oriented environment. [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

The Solution<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]

The technology management division partnered with Betterworks to develop a fluid goal-setting process; however, it was the addition of structured and unstructured manager-employee <\/span>conversations<\/span><\/a> through the Betterworks platform that was a game changer.\u00a0<\/span><\/p>\n

The division\u2019s HR team initially designed the program to have managers use the Betterworks Conversations module once or twice a year for guided conversations with employees. HR bumped up the cadence to quarterly after receiving overwhelmingly positive feedback from managers and employees.<\/span><\/p>\n

It also connected the use of the Conversations module to its employee Net Promoter Score (eNPS) by asking employees about their biggest challenges. This practice evolved into more targeted questions managers could use to start quarterly conversations.<\/span><\/p>\n

The technology management division\u2019s head of HR added games and hypothetical scenarios to the Betterworks goal-setting tool to help employees understand how to set effective goals \u2014 contributing to a far more dynamic process than the previous static scorecard.<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]

The Impact<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|0px|||false|false” global_colors_info=”{}”]

The Betterworks Conversations module has resonated so powerfully that the company\u2019s technology management division consistently has very high completion rates for conversations.\u00a0<\/span><\/p>\n

The results go beyond participation. The division monitors progress toward goals every week and boasts that it\u2019s meeting its objectives as a team while still being able to pivot as needed. And in 2022, the team saw significant growth in its eNPS score.\u00a0<\/span><\/p>\n

Betterworks gives people managers the guided support they need for better conversations with employees. This fosters transparency and has created nearly complete alignment between how employees and managers rate employee performance.\u00a0<\/span><\/p>\n

\u201cNow we have a great way to show what we\u2019re focused on, to make sure we have transparency and alignment,\u201d the head of HR for the technology management division says. \u201cThe Conversations module has really helped with better alignment and trickled off into better informal one-on-ones outside of the module.\u201d<\/span><\/p>\n

That alignment is critical because nearly all employees work remotely. The division was worried that going remote would negatively affect the culture it had worked so hard to cultivate. However, the infrastructure Betterworks provides has only helped.<\/span><\/p>\n

\u201cWe have a fantastic culture at [our company]: It\u2019s our biggest selling aspect,\u201d the technology management division\u2019s head of HR said. \u201cImplementing Betterworks, and everything working together, helps build the culture. It\u2019s a pillar of our culture.\u201d<\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#F2F2F2″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]

Betterworks Success Stories<\/h2>[\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]
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Fueling Growth Through Modern Performance Management at Crakmedia<\/h4>\n\n

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Upgrade Your Performance Strategy to Overcome HR Challenges<\/h4>\n\n

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How HR Leaders Enable Performance to Make Work Better<\/h4>\n\n

Watch now<\/p>\n <\/a>\n <\/div>\n\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row make_equal=”on” admin_label=”Call to Action” module_class=”cta-row” _builder_version=”4.9.3″ background_color=”#0089AB” background_size=”initial” background_position=”top_left” background_repeat=”repeat” transform_translate=”0px|48px” transform_translate_linked=”off” custom_padding=”24px|0px|0px|55px|false|false” custom_css_main_element=”z-index: 10;||position: relative;” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset2″ box_shadow_horizontal=”9px” box_shadow_vertical=”15px” box_shadow_color=”rgba(0,0,0,0.11)” global_module=”71522″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||37px||false|false” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: flex-end;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”36px” text_line_height=”44px” header_text_color=”#ffffff” custom_margin=”106px||||false|false” custom_margin_tablet=”” custom_margin_phone=”1rem||||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”|1rem|||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{%22gcid-bc0c7e9a-3b5d-4829-b031-99c4e343b3d2%22:%91%22text_text_color%22,%22header_text_color%22%93}”]

Ready to Unlock
Your Team’s True Potential?<\/p>[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/contact-us\/” url_new_window=”on” button_text=”Let’s Talk” admin_label=”Button” module_class=”button-lg” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_button][et_pb_code module_class=”images-contain__wrap” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]

\"Calibration_Screenshot\"\"Org<\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Anonymous Case StudyGlobal Hotel Chain Sharpens Focus and Strengthens Team Connections With Betterworks Goals & ConversationsIndustryHospitalityEmployees300HeadquartersUnited StatesExecutive SummaryIncreasing employee engagement through modern performance management in the flow of work was the goal of a global hotel and resort chain\u2019s technology management division. To make this a reality, the company needed to replace its static scorecard […]<\/p>\n","protected":false},"author":99,"featured_media":104867,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"CBORD Case Study\nHow CBORD Created a \u2018DREAM\u2019\nCulture with betterworks\n\"CBOARD\"\nThe Situation\nCBORD was looking for a complete talent management solution to attract the best people, drive engagement throughout a widely distributed organization, and spur peak performance in an accountable way. At the same time, the company insisted on a non-hierarchical, two-way conversation between its employees and managers that allowed for continuous and open communication, feedback, and training.\n\"CBORD_\"\n\nCompany<\/strong>\nCBORD and Horizon are the world\u2019s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. CBORD\u2019s products and services are used by more than 7,000 organizations in the U.S., Canada, South Africa, Australia, New Zealand, and countries in the Middle East.\n\nIndustry<\/strong>\nSoftware and multiple services for group settings in higher education, healthcare, senior living, and K-12 education\n\nEmployees<\/strong>\n500\n\nHeadquarters<\/strong>\nIthaca, NY\n\nThe Challenge\n\nCBORD wanted an engagement and performance management platform to guide employees\u2019 entire career lifecycle through what CBORD Human Resources VP Katherine Kay calls, \u201cthe sum of our values, beliefs, interactions, and behaviors with each other and our clients.\u201d CBORD expresses those values in the acronym \u201cDREAM,\u201d which stands for \u201cDynamic, Restless, Empowered, Accountable, and Mindful.\u201d\n\nThe Action\n\nThe company rebranded elements of the total betterworks solution in order to incorporate the \u201cDREAM\u201d values: OKRs are \u201cDREAM Goals.\u201d Conversations are \u201cDREAM Checks.\u201d Feedback is \u201cDREAM Feedback.\u201d Recognitions are \u201cDREAM Shouts.\u201d\n\nCBORD has managers assess how employees live out \u201cDREAM Values\u201d as they do their jobs, and when a manager or a peer awards Recognitions in \u201cDREAM Shouts,\u201d each is hashtagged with one of the DREAM values.\n\nCBORD insists on frequent DREAM Conversations, but prefers they be driven by employees, not managers. \u201cWhen our team members are empowered and well-informed,\u201d reports Kay, \u201cthey understand clearly where their performance is and what their managers\u2019 expectations are, and the team members hold the managers accountable for developing employees. Team members are encouraged to develop their own voice, which makes them more loyal and more empowered to get more done.\u201d\n\n\"\"\n\nBetterworks helped us create a talent management development process that\u2019s continuous and integrated, not a single annual event. A lot of companies go through big cultural realignment exercises, but in the end it\u2019s lip service and nobody remembers it. But thanks to betterworks we live it every day, from the top to the bottom of our organization. Best of all, betterworks has made our business a better business.enterprise\u2014a rising tide should lift all boats.\n\n\"Katharine\nKatharine Kay,\n<\/strong>\nVP Human Resources\nThe Outcome\n