{"id":104562,"date":"2024-02-28T05:59:38","date_gmt":"2024-02-28T13:59:38","guid":{"rendered":"https:\/\/www.betterworks.com\/anonymous-case-study-2-copy\/"},"modified":"2024-04-23T09:32:13","modified_gmt":"2024-04-23T16:32:13","slug":"anonymous-case-study-3","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/anonymous-case-study-3\/","title":{"rendered":"Anonymous Case Study 3"},"content":{"rendered":"

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Healthcare Company Gains Actionable Insights From Their Employees Faster With Betterworks Engage<\/h1>\n

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Industry<\/div>\n

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Hospitality<\/p>\n

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Employees<\/p>\n

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200+<\/p>\n

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Headquarters<\/div>\n

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United States<\/p>\n

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The Business Challenge<\/h2>\n

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A leading behavioral health medical group found immense value in its annual stay and exit interviews, but despite the insights these provided, employee listening activities were cumbersome and time-consuming for the HR leader who managed them. The interviews took almost an entire year to complete, prompting the company to recognize the need to upgrade its survey processes.<\/span><\/p>\n

The existing process for stay interviews required the HR leader to meet with each of the company\u2019s 300 employees and capture their individual responses to 23 questions in separate documents for each employee. These face-to-face interviews each took about one hour, not accounting for the time it took to complete the notes in a detailed and organized manner following the interview.<\/span><\/p>\n


In addition to scheduling the stay interviews, meeting with employees, and writing thorough notes, the HR leader also needed to aggregate the data and report on key themes. With this largely qualitative data being collected in 300 different documents, compiling this data was a monumental and time-consuming task.
<\/span><\/p>\n

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The Solution<\/h2>\n

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With access to both the Betterworks core platform, including Goals<\/a>, Conversations<\/a>, Feedback<\/a>, and Engage<\/a>, the healthcare company was able to leverage these tools to streamline the stay interview process.
The HR leader wanted to retain the face-to-face interview format. Betterworks led an in-depth discovery session with her and others in the organization to better understand their process and propose solutions about how to best use Engage. The HR leader sent her original list of interview questions to Betterworks and was able to transform many of the open-ended questions for the stay interview into Likert scale or multiple choice questions. This meant responses could be quantified so that Betterworks Engage Insights could easily aggregate the data for reporting. This approach perfectly aligned with the company\u2019s senior leadership team, which sought quantifiable data that would enable it to look at trends over time. As a result, hybrid stay interviews came to be.<\/p>\n

A non-anonymous \u201cprep survey\u201d was sent to the employee via Engage ahead of the scheduled face-to-face interview. The HR leader was able to quickly assess the employee\u2019s likelihood of staying with the organization and what impacted their decision to stay, all before meeting with the employee. She could then focus the bulk of her interview time on obtaining more details about certain responses. This model also benefited the employee. Rather than having to answer tough questions on the spot, they gained insight into the topics that would be discussed during the interview, could collect their thoughts beforehand, and enter the discussion prepared.<\/p>\n

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The Impact<\/h2>\n

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The company\u2019s final survey program now comprises primarily multiple-choice questions with a few open-text questions. The hybrid stay interview model powered by Betterworks Engage has resulted in several benefits to the organization:<\/p>\n

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Richer stay interview conversations lead to better qualitative data<\/p>\n

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More quantitative data acquired and automatically aggregated <\/span><\/p>\n

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Key themes are easily identifiable with Betterworks Engage Insights<\/p>\n

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50% time reduction in face-to-face interview time<\/span><\/p>\n

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Reduced notetaking by the HR leader<\/span><\/p>\n

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58% overall time savings<\/span><\/p>\n

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With Betterworks Engage, the HR leader finished 75% of her stay interviews in four months, putting her on track to complete all stay interviews in five months. Not only did she gain back seven months of productivity, but the bulk of the reporting is now handled in Betterworks. She has more time to devote to initiatives that make the company an even better place to work while the senior leadership team has more meaningful data with which to make data-driven decisions. By optimizing the interview and data reporting process, Betterworks Engage has helped the organization, and its HR leader, to make the move from listening to doing.<\/p>\n

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Healthcare Company Gains Actionable Insights From Their Employees Faster With Betterworks EngageIndustryHospitalityEmployees200+HeadquartersUnited StatesThe Business ChallengeA leading behavioral health medical group found immense value in its annual stay and exit interviews, but despite the insights these provided, employee listening activities were cumbersome and time-consuming for the HR leader who managed them. The interviews took almost an […]<\/p>\n","protected":false},"author":99,"featured_media":104868,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"CBORD Case Study\nHow CBORD Created a \u2018DREAM\u2019\nCulture with betterworks\n\"CBOARD\"\nThe Situation\nCBORD was looking for a complete talent management solution to attract the best people, drive engagement throughout a widely distributed organization, and spur peak performance in an accountable way. At the same time, the company insisted on a non-hierarchical, two-way conversation between its employees and managers that allowed for continuous and open communication, feedback, and training.\n\"CBORD_\"\n\nCompany<\/strong>\nCBORD and Horizon are the world\u2019s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. CBORD\u2019s products and services are used by more than 7,000 organizations in the U.S., Canada, South Africa, Australia, New Zealand, and countries in the Middle East.\n\nIndustry<\/strong>\nSoftware and multiple services for group settings in higher education, healthcare, senior living, and K-12 education\n\nEmployees<\/strong>\n500\n\nHeadquarters<\/strong>\nIthaca, NY\n\nThe Challenge\n\nCBORD wanted an engagement and performance management platform to guide employees\u2019 entire career lifecycle through what CBORD Human Resources VP Katherine Kay calls, \u201cthe sum of our values, beliefs, interactions, and behaviors with each other and our clients.\u201d CBORD expresses those values in the acronym \u201cDREAM,\u201d which stands for \u201cDynamic, Restless, Empowered, Accountable, and Mindful.\u201d\n\nThe Action\n\nThe company rebranded elements of the total betterworks solution in order to incorporate the \u201cDREAM\u201d values: OKRs are \u201cDREAM Goals.\u201d Conversations are \u201cDREAM Checks.\u201d Feedback is \u201cDREAM Feedback.\u201d Recognitions are \u201cDREAM Shouts.\u201d\n\nCBORD has managers assess how employees live out \u201cDREAM Values\u201d as they do their jobs, and when a manager or a peer awards Recognitions in \u201cDREAM Shouts,\u201d each is hashtagged with one of the DREAM values.\n\nCBORD insists on frequent DREAM Conversations, but prefers they be driven by employees, not managers. \u201cWhen our team members are empowered and well-informed,\u201d reports Kay, \u201cthey understand clearly where their performance is and what their managers\u2019 expectations are, and the team members hold the managers accountable for developing employees. Team members are encouraged to develop their own voice, which makes them more loyal and more empowered to get more done.\u201d\n\n\"\"\n\nBetterworks helped us create a talent management development process that\u2019s continuous and integrated, not a single annual event. A lot of companies go through big cultural realignment exercises, but in the end it\u2019s lip service and nobody remembers it. But thanks to betterworks we live it every day, from the top to the bottom of our organization. Best of all, betterworks has made our business a better business.enterprise\u2014a rising tide should lift all boats.\n\n\"Katharine\nKatharine Kay,\n<\/strong>\nVP Human Resources\nThe Outcome\n