To manage performance, the organization\u2019s leaders each used their own processes and paper documentation\u2013 if they documented at all. Recognizing the need for a comprehensive and standardized approach to performance management, they wanted to build new muscle for their 700-plus employees, who did not have established practices. Leadership also understood that it needed to focus on behavioral changes to spark a true transformation in its processes and workforce.<\/span><\/p>\n With a short timeline, a variety of processes and people involved, and antiquated, deeply instilled habits, the project was akin to the personal health journies the company supports for its customers. The team in charge of choosing and leading the implementation of new HR technology was tasked with instilling new habits into the workforce. The focus was on promoting accountability, career development, and consistency. The company followed some of its own best practices and focused on developing better habits and practices to make lasting change.\u00a0<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n The company first implemented Betterworks Goals and taught its workforce how to effectively write and talk about goals, measure progress, and understand their role in helping achieve larger organizational objectives. Key to this was the creation of thoughtful training content designed collaboratively by Betterworks, business leaders across the organization, and HR business partners. The training content introduced the expansive workforce to new concepts, familiarized employees with the organization\u2019s long-term strategy, and began to build momentum toward a comprehensive and effective performance management program.<\/span><\/p>\n Phase two involved introducing the concept of career development conversations via Betterworks Conversations, which enabled managers and their direct reports to designate time to discuss professional development opportunities and growth areas. Betterworks also encouraged the company to shift its mindset from viewing managers as superiors to also viewing them as coaches who could offer guidance and support as employees pursued their professional and personal goals.<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|0px|||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Six months after the implementation of Betterworks, the health company went from virtually no goals tracked to 1,320 goals monitored in Betterworks. Goal transparency across levels of the organization promoted increased alignment and execution of top priorities. Employees were able to track their progress and better understand how their work contributed to broader company goals.<\/span><\/p>\n Conversations also flourished throughout the organization. The company reached 99.8% participation in conversations, exemplifying its commitment to supporting meaningful dialogue between managers and employees. Managers and employees learned to set aside time for these important conversations, and templates and suggestions for best practices ensured that the conversations were valuable and productive.<\/span><\/p>\n The team in charge of leading the implementation of Betterworks also reported positive feedback across the board. Employees felt more heard by their managers because of the conversations taking place in the Betterworks platform. The team now feels more confident in their company\u2019s performance management processes, knowing they have made strides toward building a strong, comprehensive performance management program and instilling productive, lasting habits into their workforce.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#F2F2F2″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”] <\/p>\n Read the case study<\/p>\n <\/a>\n \n <\/p>\n Watch now<\/p>\n <\/a>\n \n <\/p>\n Watch now<\/p>\n <\/a>\n <\/div>\n\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row make_equal=”on” admin_label=”Call to Action” module_class=”cta-row” _builder_version=”4.9.3″ background_color=”#0089AB” background_size=”initial” background_position=”top_left” background_repeat=”repeat” transform_translate=”0px|48px” transform_translate_linked=”off” custom_padding=”24px|0px|0px|55px|false|false” custom_css_main_element=”z-index: 10;||position: relative;” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset2″ box_shadow_horizontal=”9px” box_shadow_vertical=”15px” box_shadow_color=”rgba(0,0,0,0.11)” global_module=”71522″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||37px||false|false” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: flex-end;” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”36px” text_line_height=”44px” header_text_color=”#ffffff” custom_margin=”106px||||false|false” custom_margin_tablet=”” custom_margin_phone=”1rem||||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”|1rem|||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{%22gcid-bc0c7e9a-3b5d-4829-b031-99c4e343b3d2%22:%91%22text_text_color%22,%22header_text_color%22%93}”]<\/p>\n Ready to Unlock [\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/contact-us\/” url_new_window=”on” button_text=”Let’s Talk” admin_label=”Button” module_class=”button-lg” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_button][et_pb_code module_class=”images-contain__wrap” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Anonymous Case StudyHealth and Nutrition Company Uses Betterworks to Build a Sustainable Path to ChangeIndustryHealthcareEmployees700+HeadquartersUnited StatesThe Business ChallengeKnown for its successful weight loss products and programs, this nutrition and health company has been helping people create sustainable lifestyle changes for long-term health for over 40 years. It uses health coaches along with its products to […]<\/p>\n","protected":false},"author":99,"featured_media":104643,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"CBORD Case Study\nHow CBORD Created a \u2018DREAM\u2019\nCulture with betterworks\nThe Solution<\/h3>\n
The Impact<\/h3>\n
Betterworks Success Stories<\/h2>\n
![\"\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/01\/image-11.png?v=1\")
<\/div>\n\n Fueling Growth Through Modern Performance Management at Crakmedia<\/h4>\n\n
![\"\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/12\/Upgrade-Your-Performance-Strategy-to-Overcome-HR-Challenges-Thumbnail.jpg?v=1\")
<\/div>\n\n Upgrade Your Performance Strategy to Overcome HR Challenges<\/h4>\n\n
![\"\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/12\/How-HR-Leaders-Enable-Performance-to-Make-Work-Better-Thumbnail.jpg?v=1\")
<\/div>\n\n How HR Leaders Enable Performance to Make Work Better<\/h4>\n\n
Your Team’s True Potential?<\/p>\n![\"Calibration_Screenshot\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/05\/Calibration_Screenshot.jpg\")
![\"Org](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/05\/Orgchart_Screenshot.jpg\")
<\/div>\n![\"CBOARD\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/CBOARD_Case_Study_Hero.jpg\")
\nThe Situation\nCBORD was looking for a complete talent management solution to attract the best people, drive engagement throughout a widely distributed organization, and spur peak performance in an accountable way. At the same time, the company insisted on a non-hierarchical, two-way conversation between its employees and managers that allowed for continuous and open communication, feedback, and training.\n![\"CBORD_\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/CBORD_Logo125.png\"){kind=logo}
\n\nCompany<\/strong>\nCBORD and Horizon are the world\u2019s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. CBORD\u2019s products and services are used by more than 7,000 organizations in the U.S., Canada, South Africa, Australia, New Zealand, and countries in the Middle East.\n\nIndustry<\/strong>\nSoftware and multiple services for group settings in higher education, healthcare, senior living, and K-12 education\n\nEmployees<\/strong>\n500\n\nHeadquarters<\/strong>\nIthaca, NY\n\nThe Challenge\n\nCBORD wanted an engagement and performance management platform to guide employees\u2019 entire career lifecycle through what CBORD Human Resources VP Katherine Kay calls, \u201cthe sum of our values, beliefs, interactions, and behaviors with each other and our clients.\u201d CBORD expresses those values in the acronym \u201cDREAM,\u201d which stands for \u201cDynamic, Restless, Empowered, Accountable, and Mindful.\u201d\n\nThe Action\n\nThe company rebranded elements of the total betterworks solution in order to incorporate the \u201cDREAM\u201d values: OKRs are \u201cDREAM Goals.\u201d Conversations are \u201cDREAM Checks.\u201d Feedback is \u201cDREAM Feedback.\u201d Recognitions are \u201cDREAM Shouts.\u201d\n\nCBORD has managers assess how employees live out \u201cDREAM Values\u201d as they do their jobs, and when a manager or a peer awards Recognitions in \u201cDREAM Shouts,\u201d each is hashtagged with one of the DREAM values.\n\nCBORD insists on frequent DREAM Conversations, but prefers they be driven by employees, not managers. \u201cWhen our team members are empowered and well-informed,\u201d reports Kay, \u201cthey understand clearly where their performance is and what their managers\u2019 expectations are, and the team members hold the managers accountable for developing employees. Team members are encouraged to develop their own voice, which makes them more loyal and more empowered to get more done.\u201d\n\n![\"\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/07\/Quote_mark.png\")
\n\nBetterworks helped us create a talent management development process that\u2019s continuous and integrated, not a single annual event. A lot of companies go through big cultural realignment exercises, but in the end it\u2019s lip service and nobody remembers it. But thanks to betterworks we live it every day, from the top to the bottom of our organization. Best of all, betterworks has made our business a better business.enterprise\u2014a rising tide should lift all boats.\n\n![\"Katharine](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/KatharineKay.png\")
\nKatharine Kay,\n<\/strong>\nVP Human Resources\nThe Outcome\n\n \t