{"id":107755,"date":"2024-09-11T03:53:17","date_gmt":"2024-09-11T10:53:17","guid":{"rendered":"https:\/\/www.betterworks.com\/parx-casino-copy\/"},"modified":"2024-09-17T05:42:18","modified_gmt":"2024-09-17T12:42:18","slug":"liveperson-case-study","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/liveperson-case-study\/","title":{"rendered":"Liveperson case study"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Hero Section” module_id=”heroSection” _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/liveperson_bg_intro-2.png” custom_padding=”0px||0px||false|false” hover_enabled=”0″ background_last_edited=”on|desktop” background_enable_image_tablet=”off” background_enable_image_phone=”off” da_popup_slug=”heroSection” da_disable_devices=”off|off|off” global_colors_info=”{}” sticky_enabled=”0″ title_text=”liveperson_bg_intro” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ module_id=”heroSectionRow” _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” background_position=”center_left” min_height=”82vh” custom_padding=”30px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”50px||||false|false” custom_padding_last_edited=”on|tablet” background_last_edited=”on|tablet” background_image_tablet=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/liveperson_bg_intro.png” background_image_phone=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/liveperson_bg_intro.png” background_enable_image_tablet=”on” background_enable_image_phone=”on” background_position_phone=”center” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_font_size=”50px” header_line_height=”1.2em” max_width=”600px” custom_margin=”||8px||false|false” animation_style=”fade” animation_speed_curve=”ease-in” header_font_size_tablet=”36px” header_font_size_phone=”36px” header_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Going All-In on Performance Enablement with LivePerson<\/h1>\n

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Revolutionizing the Employee Experience With Betterworks<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/LivePerson_case_study.pdf” url_new_window=”on” button_text=”Download a PDF of full story” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”12px|40px|12px|40px|false|false” animation_style=”fade” animation_delay=”1000ms” animation_speed_curve=”ease-in” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding_tablet=”||||false|false” custom_padding_last_edited=”off|tablet” animation_style=”slide” animation_duration=”1500ms” animation_intensity_slide=”15%” animation_starting_opacity=”50%” animation_speed_curve=”ease-in” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/logo-light-liveperson.png” title_text=”logo-light-liveperson” _builder_version=”4.21.0″ _module_preset=”default” width=”296px” height=”47px” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Company Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#fb762e” text_font_size=”26px” text_letter_spacing=”0.52px” text_line_height=”1.2em” custom_margin=”||8px||false|false” custom_padding=”||0px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

Company<\/div>\n

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LivePerson is the enterprise leader in digital customer conversations that help brands embrace automation-empowered customer experiences \u2014 serving world-leading brands like HSBC, Chipotle, and Virgin Media.<\/p>\n

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Industry<\/div>\n

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Technology<\/p>\n

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Employees<\/p>\n

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1,000+<\/p>\n

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Headquarters<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”22px” text_line_height=”1.2em” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]New York, NY[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”3 col\u00b4s Key Outcomes Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”102px||82px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_align=”center” global_colors_info=”{}”]<\/p>\n

Key Outcomes<\/h2>\n

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Achieved an 85% adoption rate of OKRs within 45 days, streamlining goal-setting processes.<\/p>\n

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Enabled data-driven talent development with Betterworks Advanced Analytics for targeted growth.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/alldriven_tools_graphic.png” title_text=”alldriven_tools_graphic” align=”center” _builder_version=”4.21.0″ _module_preset=”default” max_width=”148px” max_height=”148px” animation_style=”slide” animation_direction=”top” animation_delay=”1000ms” animation_intensity_slide=”10%” animation_starting_opacity=”20%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”28px” header_4_font_size=”24px” header_4_line_height=”1.2em” text_orientation=”center” header_4_font_size_tablet=”24px” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Enhanced feedback and performance conversations and goal creation with AI-driven tools, improving manager-employee interactions and simplifying feedback and goal-setting.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1 Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”rgba(251,118,46,0.7)” custom_padding=”76px||76px||false|false” custom_css_main_element=”background-color:rgba(213, 77, 71, 0.75)!important;||||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ module_id=”quote1Row” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/quotation_marks.png” title_text=”quotation_marks” _builder_version=”4.21.0″ _module_preset=”default” max_width=”151px” max_height=”107px” custom_margin=”0px||24px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Quote” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”30px” text_letter_spacing=”0.6px” text_line_height=”36px” custom_margin=”||13px||false|false” text_font_size_tablet=”24px” text_font_size_phone=”24px” text_font_size_last_edited=”on|tablet” custom_css_main_element=”font-weight: 600;” global_colors_info=”{}”]<\/p>\n

I\u2019ve never used a system that would tie in performance reviews and talent assessments. It gives us the ability in the future to collect all this data, have conversations with leaders that will allow us to set our 9-box, make sure that it\u2019s calibrated, and ensure that we know where we have talent and where we have gaps. Then we can start building programs to help support talent development \u2014 something we haven\u2019t done here before.\u2019<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Author” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_letter_spacing=”0.36px” text_line_height=”24px” global_colors_info=”{}”]<\/p>\n

Deanna LaPierre<\/strong>
Senior Director of Talent Development, LivePerson<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/deanna_lapierre-1.png” title_text=”deanna_lapierre” align=”center” align_last_edited=”off|desktop” _builder_version=”4.21.0″ _module_preset=”default” max_width_tablet=”300px” max_width_phone=”300px” max_width_last_edited=”on|phone” animation_style=”zoom” animation_direction=”right” animation_intensity_zoom=”10%” animation_starting_opacity=”50%” animation_speed_curve=”ease-in” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Situation Section” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”135px||135px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”36px” header_2_letter_spacing=”0.72px” header_2_line_height=”42px” custom_margin=”0px||24px||false|false” animation_style=”fade” animation_speed_curve=”ease-in” custom_css_main_element=”span {|| font-weight: 700;|| color:#FB762E;||}” global_colors_info=”{}”]SITUATION<\/span><\/p>\n

Data-Driven Talent Development<\/h2>\n

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After test-driving HR and, specifically, performance platforms, LivePerson\u2019s employees and key stakeholders were looking for more effective performance management tools. So when an initiative surfaced to revamp OKRs, Deanna saw an opportunity. They would bring in a solution with a strong reputation in goals management \u2014 which could also support their ambitions to deliver true performance enablement. That solution was Betterworks. <\/p>\n

LivePerson is able to collect comprehensive performance data, track progress, and target its development efforts, such as identifying employees for development and prioritizing assistance to new managers.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|phone” admin_label=”Core Challenges Section” module_id=”coreChallengesSection” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#0f0f3c” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/core_challenges_bg-1.png” background_position=”center_right” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px||false|false” hover_enabled=”0″ background_color_tablet=”#0f0f3c” background_last_edited=”on|desktop” background_enable_color_tablet=”on” background_enable_image_tablet=”off” custom_css_main_element=”background-position: -15% center !important;” da_popup_slug=”coreChallengesSection” da_disable_devices=”off|off|off” global_colors_info=”{}” custom_css_main_element_last_edited=”on|desktop” custom_css_main_element_tablet=”background-position:unset;” custom_css_main_element_phone=”background-position:unset;” sticky_enabled=”0″ title_text=”core_challenges_bg” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_image=”off” background_position=”center_left” width=”100%” min_height=”55vh” custom_margin=”0px||0px||false|false” custom_padding=”104px||104px||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” custom_padding_tablet=”50px||0px||false|false” custom_padding_phone=”50px||||false|false” custom_padding_last_edited=”on|tablet” background_color_tablet=”RGBA(255,255,255,0)” background_last_edited=”on|tablet” background_enable_color_tablet=”on” background_image_tablet=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/core_challenges_bg.png” background_enable_image_tablet=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”height: 40vh !important;” custom_css_main_element_phone=”height: 40vh !important;”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”10%” animation_starting_opacity=”50%” animation_speed_curve=”ease-in” global_colors_info=”{}”][et_pb_text admin_label=”Company Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”36px” text_letter_spacing=”0.72px” text_line_height=”42px” custom_margin=”||8px||false|false” custom_padding=”||0px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

Core Challenges<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”28px” text_letter_spacing=”0.56px” text_line_height=”36px” custom_margin=”0px||24px||false|false” custom_padding=”||||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

LivePerson identified three areas it needed to address:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”28px” custom_margin=”||||false|false” custom_padding=”|||19px|false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” border_width_left=”3px” border_color_left=”#fb762e” global_colors_info=”{}”]<\/p>\n

Revamp an outdated performance management system<\/p>\n

Integrate AI and data analytics for effective talent development and feedback<\/p>\n

Enhance goal-setting and OKR adoption<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Solution Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”89px||104px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”36px” header_2_letter_spacing=”0.72px” header_2_line_height=”42px” max_width=”618px” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” animation_style=”fade” animation_speed_curve=”ease-in” custom_css_main_element=”span {|| font-weight: 700;|| color:#FB762E;||}” global_colors_info=”{}”]SOLUTION<\/span><\/p>\n

Holistic, intuitive, scalable performance enablement<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”25px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”30px” animation_style=”fade” animation_delay=”500ms” animation_speed_curve=”ease-in” global_colors_info=”{}”]<\/p>\n

With so much in-house tech savviness, the LivePerson team wanted a leading-edge solution for its 1,000-plus employees located in 19 countries \u2014 one that would deliver a consumer-grade user experience and the latest advances in AI and data analytics.<\/p>\n

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For Deanna, it was critical to have a platform that was holistic in its approach to performance enablement, easy to use, and able to scale in an intuitive way to meet the company\u2019s growing needs. She and Talent Development Manager Matthew Meech were able to bring Betterworks on board.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”3 col\u00b4s Betterworks in Action Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#f2f2f2″ custom_padding=”74px||123px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_align=”center” global_colors_info=”{}”]<\/p>\n

Betterworks in Action<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: space-between;” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/conversations.png” title_text=”conversations” align=”center” _builder_version=”4.21.0″ _module_preset=”default” max_width=”148px” max_height=”148px” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”20%” animation_speed_curve=”ease-in” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”||||||||” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”28px” header_4_font_size=”24px” header_4_line_height=”1.2em” text_orientation=”center” custom_margin=”||auto||false|false” header_4_font_size_tablet=”24px” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Betterworks Conversations provide employees with the right level of feedback and the opportunity to have structured and unstructured conversations with their managers.<\/p>\n

[\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” custom_margin=”33px||||false|false” custom_css_main_element=”.learnMoreCTA {|| color: #FB762E;|| display:flex;|| align-items: center;|| justify-content: center;|| || svg {|| margin-left:8px;|| transition: transform .15s ease-in;|| path {|| fill: #FB762E;|| }|| }|| || &:hover {|| svg {|| || transform: translateX(1ch);||}|| }|| }||}” global_colors_info=”{}”] Learn more <\/path> <\/svg> <\/a>[\/et_pb_code][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: space-between;” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/feedback_assist.png” title_text=”feedback_assist” align=”center” _builder_version=”4.21.0″ _module_preset=”default” max_width=”148px” max_height=”148px” animation_style=”slide” animation_direction=”top” animation_delay=”500ms” animation_intensity_slide=”10%” animation_starting_opacity=”20%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”28px” header_4_font_size=”24px” header_4_line_height=”1.2em” text_orientation=”center” custom_margin=”||auto||false|false” header_4_font_size_tablet=”24px” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Betterworks Feedback Assist, Feedback Summary, and Goal Assist help managers simplify the feedback process and employees improve goal quality.<\/p>\n

[\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” custom_margin=”33px||||false|false” custom_css_main_element=”.learnMoreCTA {|| color: #FB762E;|| display:flex;|| align-items: center;|| justify-content: center;|| || svg {|| margin-left:8px;|| transition: transform .15s ease-in;|| path {|| fill: #FB762E;|| }|| }|| || &:hover {|| svg {|| || transform: translateX(1ch);||}|| }|| }||}” global_colors_info=”{}”] Learn more <\/path> <\/svg> <\/a>[\/et_pb_code][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: space-between;” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/advanced_analytics.png” title_text=”advanced_analytics” align=”center” _builder_version=”4.21.0″ _module_preset=”default” max_width=”148px” max_height=”148px” animation_style=”slide” animation_direction=”top” animation_delay=”1000ms” animation_intensity_slide=”10%” animation_starting_opacity=”20%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”28px” header_4_font_size=”24px” header_4_line_height=”1.2em” text_orientation=”center” custom_margin=”||auto||false|false” header_4_font_size_tablet=”24px” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Betterworks Advanced Analytics helps LivePerson understand where to invest, track progress, and focus development efforts.<\/p>\n

[\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” text_orientation=”left” custom_margin=”33px||||false|false” custom_css_main_element=”.learnMoreCTA {|| color: #FB762E;|| display:flex;|| align-items: center;|| justify-content: center;|| || svg {|| margin-left:8px;|| transition: transform .15s ease-in;|| path {|| fill: #FB762E;|| }|| }|| || &:hover {|| svg {|| || transform: translateX(1ch);||}|| }|| }||}” global_colors_info=”{}”] Learn more <\/path> <\/svg> <\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1 Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#dbdbe2″ custom_padding=”85px||85px||false|false” custom_css_main_element=”background-color: #DBDBE2 !important;” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ module_id=”quote1Row” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”align-items: center;||display: flex;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/quotation_marks.png” title_text=”quotation_marks” _builder_version=”4.21.0″ _module_preset=”default” max_width=”85px” max_height=”60px” custom_margin=”0px||24px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Quote” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”28px” text_letter_spacing=”0.56px” text_line_height=”36px” custom_margin=”||13px||false|false” text_font_size_tablet=”24px” text_font_size_phone=”24px” text_font_size_last_edited=”on|tablet” custom_css_main_element=”font-weight: 600;” global_colors_info=”{}”]<\/p>\n

The user interface has been quite easy for people. It\u2019s like a two-click process, for example, with conversations. The Betterworks platform has given us the tools to streamline engagement, and it doesn\u2019t feel like a chore. Employees can come in, get it done, and move on knowing that they\u2019ve done what they needed to do to the right level.\u201d<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Author” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_letter_spacing=”0.36px” text_line_height=”24px” global_colors_info=”{}”]<\/p>\n

Matthew Meech<\/strong>
Talent Development Manager, LivePerson<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/matthew_meech-1.png” title_text=”matthew_meech” align=”center” align_last_edited=”off|desktop” _builder_version=”4.21.0″ _module_preset=”default” max_width_tablet=”300px” max_width_phone=”300px” max_width_last_edited=”on|phone” animation_style=”zoom” animation_direction=”right” animation_intensity_zoom=”10%” animation_starting_opacity=”50%” animation_speed_curve=”ease-in” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”USING AI TO SIMPLIFY Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”96px||128px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”36px” header_2_letter_spacing=”0.72px” header_2_line_height=”42px” max_width=”618px” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” animation_style=”fade” animation_speed_curve=”ease-in” custom_css_main_element=”span {|| font-weight: 700;|| color:#FB762E;||}” global_colors_info=”{}”]USING AI TO SIMPLIFY<\/span><\/p>\n

Pioneering AI in feedback<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”25px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”30px” animation_style=”fade” animation_delay=”500ms” animation_speed_curve=”ease-in” global_colors_info=”{}”]<\/p>\n

As an AI company, LivePerson was especially excited about the AI capabilities in the Betterworks platform.<\/p>\n

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Betterworks Feedback Assist and Feedback Summary tools will help managers scale by simplifying the feedback process. Managers who must provide feedback to numerous stakeholders can speed the process by using AI to quickly get a comprehensive, accurate summary backed by examples and review the source data if needed.<\/p>\n

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This can help reinforce their version, ensure that employees understand the assessment, and encourage team members to take advantage of the tool\u2019s functionality, Matthew says. Employees use Goal Assist to more easily create high-quality, measurable goals.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”3 col\u00b4s Achievements Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” min_height=”448px” custom_padding=”87px||108px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||42px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_align=”center” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Achievements<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||justify-content: space-between;” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#fb762e” text_font_size=”28px” text_letter_spacing=”0.56px” text_line_height=”34px” text_orientation=”center” custom_margin=”||16px||false|false” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”20%” global_colors_info=”{}”]<\/p>\n

Streamlined goals<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”|600|||||||” text_font_size=”26px” text_letter_spacing=”0.52px” text_line_height=”28px” header_4_font_size=”24px” header_4_line_height=”1.2em” text_orientation=”center” custom_margin=”||auto||false|false” header_4_font_size_tablet=”24px” header_4_font_size_phone=”24px” header_4_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Achieved an 85% adoption rate of OKRs within 45 days, streamlining goal-setting processes.<\/p>\n

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High adoption rates<\/div>\n

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93% of employees have completed their reviews, with more coming in.<\/p>\n

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Award-winning program<\/div>\n

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External kudos for its bold and pioneering approach include winning the 2024 Empower HR Impact Award.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”LOOKING AHEAD Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#F2F2F2″ background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/09\/looking_ahead-1.png” custom_padding=”108px||97px||false|false” hover_enabled=”0″ da_disable_devices=”off|off|off” global_colors_info=”{}” title_text=”looking_ahead” sticky_enabled=”0″ da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”22px” text_letter_spacing=”0.44px” text_line_height=”42px” header_2_text_color=”#FFFFFF” header_2_font_size=”36px” header_2_letter_spacing=”0.72px” header_2_line_height=”42px” max_width=”618px” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” animation_style=”fade” animation_speed_curve=”ease-in” custom_css_main_element=”span {|| font-weight: 700;||}” global_colors_info=”{}”]LOOKING AHEAD<\/span><\/p>\n

Dreaming big and jumping into change<\/h2>\n

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LivePerson is using every part of the Betterworks platform. Through the Calibration module, the company has created an all-in-one performance and talent review process. This, in turn, provides strategic information to help identify top performers, high-potential employees, key talent, and individuals in critical roles.<\/p>\n

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LivePerson also used Betterworks to test a bespoke 360\u00b0 feedback process to support leaders and high-potential team members in their growth and development, adding value to the organization.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Schedule a demo Section” module_id=”theOutcomeSection” _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” custom_padding=”118px||0px||false|false” da_popup_slug=”theOutcomeSection” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ module_id=”quote1Row” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_css_main_element=”align-items: center;||display: flex;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_line_height=”1.2em” header_2_font_size=”36px” header_2_letter_spacing=”0.72px” header_2_line_height=”42px” custom_margin=”||20px||false|false” custom_padding=”||||true|false” global_colors_info=”{}”]<\/p>\n

Learn how Betterworks can help you streamline performance management and remove barriers for better business outcomes.<\/h2>\n

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Going All-In on Performance Enablement with LivePersonRevolutionizing the Employee Experience With BetterworksCompanyLivePerson is the enterprise leader in digital customer conversations that help brands embrace automation-empowered customer experiences \u2014 serving world-leading brands like HSBC, Chipotle, and Virgin Media.IndustryTechnologyEmployees1,000+HeadquartersNew York, NYKey OutcomesAchieved an 85% adoption rate of OKRs within 45 days, streamlining goal-setting processes.Enabled data-driven talent development […]<\/p>\n","protected":false},"author":131,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"featured_location":[],"class_list":["post-107755","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nLiveperson case study - Betterworks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betterworks.com\/liveperson-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Liveperson case study\" \/>\n<meta property=\"og:description\" content=\"Going All-In on Performance Enablement with LivePersonRevolutionizing the Employee Experience With BetterworksCompanyLivePerson is the enterprise leader in digital customer conversations that help brands embrace automation-empowered customer experiences \u2014 serving world-leading brands like HSBC, Chipotle, and Virgin Media.IndustryTechnologyEmployees1,000+HeadquartersNew York, NYKey OutcomesAchieved an 85% adoption rate of OKRs within 45 days, streamlining goal-setting processes.Enabled data-driven talent development […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.betterworks.com\/liveperson-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"Betterworks\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BetterWorks\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-17T12:42:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/06\/Betterworks.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Betterworks\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.betterworks.com\/liveperson-case-study\/\",\"url\":\"https:\/\/www.betterworks.com\/liveperson-case-study\/\",\"name\":\"Liveperson case study - 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