{"id":108287,"date":"2024-09-23T08:44:31","date_gmt":"2024-09-23T15:44:31","guid":{"rendered":"https:\/\/www.betterworks.com\/?p=108287"},"modified":"2024-09-30T16:50:15","modified_gmt":"2024-09-30T23:50:15","slug":"liveperson-boosts-employee-experience","status":"publish","type":"post","link":"https:\/\/www.betterworks.com\/magazine\/liveperson-boosts-employee-experience\/","title":{"rendered":"AI Innovator LivePerson Boosts Employee Experience and Outcomes With Betterworks AI-Assisted Solution"},"content":{"rendered":"\n

How does an HR leader define and deliver a successful employee experience? For Deanna LaPierre<\/a>, LivePerson\u2019s senior director of talent development at LivePerson<\/a>, success isn\u2019t just about numbers. \u201cIt\u2019s about impact, connection, and support for our employees,\u201d she says. \u201dAnd that\u2019s what we\u2019ve done by creating a better experience for managers and employees, making it easier for them to do their job better.\u201d<\/p>\n\n\n\n

In 2022, Deanna and her colleague, Matthew Meech<\/a>, the talent development manager, set out to find a better performance management system. \u201cThe system we were leveraging just didn\u2019t align with the experience we wanted for our team,\u201d Deanna explains. \u201cIt was hard for people to get their minds around it, leading to some frustration.\u201d <\/p>\n\n\n\n

<\/p>\n\n\n\n

Goal alignment was just the start<\/h2>\n\n\n\n

LivePerson needed a solution that would meet its business needs and fit seamlessly into its performance management calendar and processes. At about the same time, its finance team was seeking a company-wide goals tool to overcome difficulties with getting employees organized and aligned around goal-setting. This presented the perfect opportunity for Deanna and Matthew to find a solution with not only a strong reputation in goals management<\/a> \u2014 but one that could also support LivePerson\u2019s entire performance management strategy. <\/p>\n\n\n\n

Betterworks stood out because it offered a holistic platform that could scale with the company. \u201cOnce we made the decision, the alignment between goals and performance reviews became much clearer, and our review committee recognized that as well,\u201d Deanna explains. \u201cWe focused on the Goals rollout first because we were getting close to quarterly goal setting. We wanted to implement change quickly and see the impact a new software could have on a process that had historically been challenging for us.\u201d

After launching Betterworks, LivePerson saw rapid adoption, with 85% of its team setting their goals within 45 days. \u201cThis was a direct result of the tool\u2019s intuitive design, which made it easier for our employees to engage with the process while also being a meaningful addition to our HR technology,\u201d Deanna says.<\/p>\n\n\n

Customer Case Study<\/div> \n
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\n \"\"\n <\/div> \n
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Going All-In on Performance Enablement with LivePerson<\/a><\/p><\/div>\n \n <\/div>\n <\/div><\/div>\n\n\n

An AI innovator looks to AI-infused performance management<\/h2>\n\n\n\n

LivePerson, an enterprise leader in digital, AI-empowered customer conversations that help brands improve customer experiences, has the distinction of having been named three times to Fast Company\u2019s <\/em>list of the World\u2019s Most Innovative Companies, clinching the No. 1 spot in 2022. <\/p>\n\n\n\n

As soon as Deanna and Matthew found out about the infusion of AI in feedback, conversations, and goal-setting tools<\/a>, they were on board. Employees have found it easier to develop high-quality, measurable goals with Goal Assist, while managers have used Feedback Assist to improve the quality of feedback and Feedback Summary to speedily summarize data from conversations in a comprehensive and unbiased way. Feedback Summary has been a boon for non-native-English-speaking managers, too.<\/p>\n\n\n\n

Deanna and Matthew road-tested the AI and it crossed the finish line without a single dent or ding.<\/p>\n\n\n\n

\u201cWe tried to break the Betterworks AI. I\u2019m not gonna lie,\u201d Matthew says, \u201cbut it always comes back with something polite.\u201d<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Removing \u201cmanagement\u201d from \u201cperformance management\u201d<\/h2>\n\n\n\n

LivePerson has built templates for key conversations like employee experience check-ins and new hire introductions, using data from reviews and goals to refine its broader HR initiatives and make them more focused and effective, Deanna explains. Employees can schedule conversations with their managers anytime to get guidance and the right amount of feedback.<\/p>\n\n\n\n

LivePerson is now using Betterworks Calibration<\/a> to establish an all-in-one performance and talent review process that helps leaders identify high-potential employees and critical talent to make better strategic workforce decisions in a fraction of the time it previously took. It\u2019s also using Betterworks Advanced Analytics to better understand where and how to invest in talent development and to better support managers.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

High adoption, happy employees <\/h2>\n\n\n\n

In addition to the 85% goal adoption within six weeks, LivePerson succeeded in getting a third of employees to establish developmental goals within the first 90 days of using the platform.<\/p>\n\n\n\n

One of the biggest successes was its end-of-year review process, which afforded simplicity and ease of use \u2013 in part by leveraging AI to reduce the amount of time it took managers to complete performance reviews by as much as 75%. For its first performance review cycle with Betterworks, LivePerson achieved a 93% on-time completion rate. <\/p>\n\n\n\n

\u201cWe built something that this organization seems to really like,\u201d Deanna says. \u201cWith Betterworks it is really clear for everyone what to do,\u201d she says. \u201cAnd I think that made a big difference.\u201d<\/p>\n\n\n

\n

Going All-In on Performance Enablement With LivePerson<\/p><\/div>\n

Read now<\/a><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Discover how one of the world\u2019s leading AI companies uses AI-assisted performance management from Betterworks to deliver a rewarding employee experience.<\/p>\n","protected":false},"author":111,"featured_media":108440,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[237,3307],"tags":[],"featured_location":[],"industry":[],"class_list":["post-108287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-experience","category-performance-management"],"acf":[],"yoast_head":"\nLivePerson Boosts Employee Experience With Betterworks - Betterworks<\/title>\n<meta name=\"description\" content=\"Discover how one of the world\u2019s leading AI companies uses AI-assisted performance management from Betterworks to 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