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Betterworks Systems, Inc. (\u201cBetterworks<\/b>\u201d) is committed to protecting the privacy of people who visit Betterworks\u2019 Websites (\u201cVisitors<\/b>\u201d), companies and their end users who register to use the Betterworks services (\u201cCustomers<\/b>\u201d), and people who register to attend Betterworks\u2019 corporate events (\u201cAttendees<\/b>\u201d).<\/p>\n
This Privacy Notice (\u201c<\/span>Notice<\/b>\u201d) describes Betterworks\u2019 privacy practices as they pertain to the use of the Betterworks\u2019 Websites (defined below) and the related applications, mobile applications, services, or events offered by or related to Betterworks (together, the \u201c<\/span>Services<\/b>\u201d). This Notice does not apply to any third-party applications or software that integrate with the Services (\u201c<\/span>Third-Party Services<\/b>\u201d), or any other third-party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services (the \u201c<\/span>Agreement<\/b>\u201d), including the processing of confidential or proprietary data supplied by Customer to Betterworks through the use of the Services (collectively, \u201c<\/span>Customer Data<\/b>\u201d). The Customer (<\/span>e.g<\/i>., your employer or another entity or person) that entered into the Agreement controls the Customer-Betterworks instance of the Services and any associated Customer Data. Additional terms related to privacy may be addressed in the applicable Agreement related to your or your company\u2019s use of the Services (defined below). In this Notice, the terms \u201c<\/span>we<\/b>,\u201d \u201c<\/span>us<\/b>,\u201d or \u201c<\/span>our<\/b>\u201d refer to Betterworks.<\/span><\/p>\n \n <\/span><\/p>\n The Betterworks Intelligent Performance Management Platform provides continuous performance enablement to help employees easily set goals and give ongoing feedback. It seamlessly connects the four aspects of a performance process \u2013 goals, check-in conversations, peer feedback and reviews \u2013 to help improve performance and engagement.<\/p>\n \n This Notice applies to the websites that link to this Notice and the Services, including, but not limited to: https:\/\/betterworks.com<\/span><\/a>;\u00a0https:\/\/app.betterworks.com<\/span><\/a>;\u00a0https:\/\/engage.betterworks.com<\/span><\/a>; and https:\/\/support.betterworks.com<\/span><\/a>\u00a0(collectively referred to as \u201cBetterworks\u2019 Websites<\/b>\u201d or \u201cour Websites<\/b>\u201d), as well as to the Betterworks Mobile Application.<\/p>\n \n Processing personal information of individuals (\u201cData Subjects<\/strong>\u201d) requires a legal basis to ensure compliance with data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union, or the California Consumer Privacy Act (CCPA) in the United States. Here are the primary legal bases for which Betterworks processes personal information:<\/p>\n Betterworks may collect and receive Customer Data, Personal Information, Attendee Information, and other information and data (collectively \u201cInformation<\/strong>\u201d) in a variety of ways.<\/p>\n Customers or its employees granted access to the Services (\u201cAuthorized Users<\/b>\u201d) routinely submit Customer Data to Betterworks.<\/p>\n When you as an Authorized User of a Customer have been granted access to the Services, we collect and store information about you as the end user. The personally identifiable information collected from you or your employer through the Services includes information in the \u201cMy Profile\u201d section of the Services, such as your name, email address, employee photo, title, office location, and phone number (together, your \u201cPersonal Information<\/b>\u201d) We use this Personal Information to set up your account or allow administration and communication with you regarding your account. We may also use your email address to send you updates and to provide support in connection with the Betterworks\u2019 Websites or related services. Whenever you like, you can change your account information and notification settings through the various Services.<\/p>\n When you log in to the Services, we collect and store information that you submit through the Betterworks\u2019 Websites. We use this information to help you, your employer, and other users in your organization as part of the Services and as outlined in the Agreement (\u201cPurpose<\/b>\u201d).<\/p>\n You acknowledge and agree we may collect and disclose Information to facilitate the Purpose. While in some cases you can make certain information private, by default most information is public to other users inside your company using the Services. Any Personal Information you provide to us is stored securely. We use and disclose this information only in accordance with this Notice (and the Agreement between Betterworks and your company). Betterworks is not responsible for the authenticity of the information you disclose while using the Services.<\/p>\n When you register for or attend a corporate event or webinar, Betterworks will ask you to provide basic Attendee contact information, including your name, company, title, and email address (\u201cAttendee Information<\/b>\u201d). We use this information to register you for the event, send you updates leading up to and following the event, and for providing more information to you regarding Betterworks and our select partners. Every marketing email you receive from us will have instructions on how to update your contact information or manage your communication settings, including the option to opt-out of further marketing emails.<\/p>\n Betterworks generally prohibits the transmission\/exchange of sensitive personal information to include: date of birth, Social Security number, driver\u2019s license number, other government-issued identification number, financial account number, credit or debit card number, insurance ID or account number, health or medical information, consumer reports, background checks, biometric data, digital signatures, any code or password that could be used to gain access to financial resources, or any other unique identifier of yourself or another individual. Authorized Users shall not display, post, upload, store, exchange or transmit these types of sensitive personal information on or through the Betterworks\u2019 Websites or Services.\u00a0<\/p>\n In some cases, Betterworks does permit the transmission\/exchange of some special categories of personal information to include: racial or ethnic origin, gender identity, and sexual orientation. The transmission\/exchange of these types categories of personal information are optional, and shall be at the consent and discretion of the Authorized User.\u00a0<\/p>\n Betterworks will never be liable to you or another individual for any loss or damages you or another individual may experience due to your displaying, posting, uploading, storing, exchanging or transmitting on or through the Betterworks\u2019 Websites or Services any Sensitive Personal Information about you or a third-party that is generally prohibited.<\/p>\n Betterworks may collect and use technical data and related information, including, but not limited to, technical information about your device, system, application software, log data, location information, and peripherals. Collecting and using this information lets us facilitate software updates and product support, and continuously make improvements to the Services or the technologies we offer to you. Betterworks may aggregate the metadata and usage data of you with regards to the Betterworks Websites and\/or Services so that the results are non-personally identifiable with respect to you (\u201cAggregated Anonymous Data<\/b>\u201d). Betterworks may use the Aggregated Anonymous Data (i) for its own internal statistical analysis, (ii) to develop and improve the Services, and (iii) to create and distribute reports and other materials regarding use of the Services. To be clear, Betterworks does not have the right (or ability) to publicly identify you as the source of any Aggregated Anonymous Data.<\/p>\n Betterworks uses cookies and other similar technologies in our Websites and Services that help us collect Information. When you use our Services or visit our Websites, any of them may place a cookie within the memory of your internet access device. A cookie is a small piece of information that a website can store via your Internet access device for later retrieval. We may use permanent cookies or server-side constructs to help us track use of our services by users, such as the number and frequency of visits to our pages and which parts of our Services are visited.<\/p>\n To learn more about our tracking technologies please visit the\u00a0Cookie List<\/span><\/a>\u00a0page.<\/p>\n We receive Information when submitted to our Website or if you participate in a focus group, contest, activity, or event, request support, or otherwise communicate with Betterworks. Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Information to Betterworks. However, certain information is collected automatically and if some information is not provided, we may be unable to provide the Services or requested materials.<\/p>\n \n 5. Our Disclosure of Personal Information<\/span><\/p>\n We will not sell, license, trade, or rent your Personal Information. Betterworks will not otherwise disclose your Personal Information except as described within this Notice and within the Agreement, or as indicated in the event registration form when registering for a\u00a0Betterworks event to which you may specifically opt-in to share your Personal Information with Betterworks event partners. If you choose to share your Personal Information with Betterworks event partners by opting in to do so at event registration, your Personal Information will be subject to applicable business partners\u2019 respective privacy statements. Customers determine their own policies and practices for the sharing and disclosure of Personal Information of its end users, and Betterworks does not control how they or any other third parties choose to share or disclose Personal Information.<\/p>\n We may share Information with affiliates, agents, contractors or partners of Betterworks in connection with services that these individuals or entities perform for, or with, us, provided that these agents, contractors or partners are restricted from using said information in any way other than to provide services for Betterworks.<\/p>\n In addition to this Notice, some third-party services may require compliance with their Data Privacy Policy. The Betterworks Web and Mobile applications may permit the integration of Google Services (\u201cAlphabet, Inc.\u201d); therefore, the use of information received by Betterworks from Google APIs, and transfer of that information to any other application,\u00a0will adhere to the\u00a0Google API Services User Data Policy<\/span><\/a>, including the Limited Use requirements.<\/p>\n The terms of a third-party provider (\u201c3PP<\/b>\u201d) govern the use of the artificial intelligence (\u201cAI\u201d) and large language models (\u201cLLM\u201d) services or features. Currently, the OpenAI Terms of Service govern, and are available here:\u00a0https:\/\/openai.com\/policies\/terms-of-use<\/span><\/a>. The AI and LLM services or features may only be used in the following jurisdictions: \u00a0https:\/\/platform.openai.com\/docs\/supported-countries<\/span><\/a>. For more information concerning the terms of AI and LLM use at Betterworks, please refer to here:\u00a0https:\/\/www.betterworks.com\/ai-terms-and-conditions\/<\/span><\/a>. Betterworks commitments to the responsible use of AI and LLM services or features can be found here:\u00a0https:\/\/www.betterworks.com\/responsible-ai-policy\/<\/span><\/a>.<\/p>\n We may share Information with third-party service providers (e.g., email service providers, data storage and processing facilities) to let them perform business functions for us or on our behalf. We do not permit our service providers to use Personal Information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us. Additional information about the sub-processors we use to support delivery of our Services is set forth at\u00a0the\u00a0Betterworks Sub-Processors Page<\/span><\/a>.<\/p>\n We may also disclose Information we receive if required by law, such as to comply with a subpoena, or similar legal process, or in response to a government request. We also may be required to disclose Personal Information in response to a lawful request by public authorities in efforts to meet national security or law enforcement requirements. To protect and defend the rights, property or safety of Betterworks or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues, we may disclose Personal Information to relevant parties.<\/p>\n We may disclose Information in connection with any merger, acquisition, debt financing, sale of company assets, or other business transaction in which data could be transferred to third parties as one of our business assets.<\/p>\n Additionally, we may share your Personal Information with third parties when we have your consent to do so.<\/p>\n \n By accepting this Notice by opting-in to use the Betterworks Service or when you submit your Personal Information through the Betterworks Services, and Websites, you consent to us contacting you with newsletter or promotions by email. When you receive newsletters or promotional communications from us, you may \u201copt-out\u201d by following the unsubscribe instructions provided in e-mails you receive from us or by contacting us directly at the contact information below.<\/p>\n You do not have to provide us with any Personal Information. If you choose not to, we may not be able to provide the Services or requested materials to you. If you are an end user of the Services and would like to opt-out of getting marketing communications from us, please follow the unsubscribe instructions included in each marketing email.<\/p>\n \n As a Visitor or an Attendee, you may request that we make changes to or delete your Personal Information by e-mailing us\u00a0at\u00a0support@betterworks.com<\/span><\/a>.\u00a0We will respond to your request within thirty (30) days, when permitted by law. We will take all reasonable steps to correct your Personal Information. We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.<\/p>\n If you are an Authorized User of Customer, you can view your Personal Information by accessing the profile feature of the Services. Should you need to modify, remove, or delete the Personal Information you provided, said requests should be directed to the Betterworks Services administrator at your company, where he\/she can send an email\u00a0to\u00a0support@betterworks.com<\/span><\/a>\u00a0or use the \u201cfeedback\u201d or \u201chelp\u201d button available in said Services. We will retain your information for as long as your account is active or as needed to provide your company with our Services, in accordance with any applicable agreement between Betterworks and its Customers. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.<\/p>\n If you are a Visitor or an Attendee and a member citizen of the European Economic Area and want to object to the personal data collection referenced above in the \u201cInformation We Collect\u201d section (above), exercise your right to be forgotten per General Data Protection Regulation (GDPR), request that Betterworks cease using your personal data for direct marketing purposes, or request that Betterworks provide personal data that you have provided to you or another controller if technically feasible, you can email\u00a0support@betterworks.com<\/span><\/a>.\u00a0\u00a0Such requests will be authenticated by Betterworks and processed within thirty (30) days. To learn more about our commitment to GDPR, visit\u00a0our\u00a0GDPR page<\/span><\/a>.<\/p>\n If you are an Authorized User of a Customer and a member citizen of the European Economic Area and want to object to the personal data collection referenced above in the Information We Collect section (above), exercise your right to be forgotten per General Data Protection Regulation (GDPR), request that Betterworks cease using your personal data for direct marketing purposes, or request that Betterworks provide personal data that you have provided to you or another controller if technically feasible, please contact your Services administrator at your company, where he\/she can send an email to\u00a0support@betterworks.com<\/span><\/a>\u00a0or use the \u201cfeedback\u201d or \u201chelp\u201d button available in said Services.<\/p>\n \n Betterworks takes data privacy and security seriously. We maintain administrative, technical, and physical safeguards intended to protect against the loss, misuse, unauthorized access, alteration, or disclosure of Information. Given the nature of information processing systems and technology, it is impossible for us to guarantee that Information, during transmission through the Internet or while stored in our systems or otherwise in our care, will be absolutely safe from intrusion by others. Should you suspect a security incident or security breach related to your Information, said suspected security breach or incident should be reported to Betterworks by emailing\u00a0breach@betterworks.com<\/span><\/a>\u00a0and including relevant information so that Betterworks can assist you with your query. If you are a member citizen of the European Economic Area as defined by General Data Protection Regulation (GDPR), you may have additional rights regarding notification after a breach.<\/p>\n \n Your personal information may be transferred to, and processed in the United States and in any other country where Betterworks or its affiliates, subsidiaries or third-party service providers maintain facilities or personnel. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). We follow applicable data protection laws when transferring personal data. If you are resident in or a visitor from the EEA, United Kingdom or Switzerland, we will protect your Personal Information when it is transferred outside of such locations by processing it in a territory which the European Commission has determined provides an adequate level of protection for Personal Information; or otherwise implementing appropriate safeguards to protect your Personal Information, including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.<\/p>\n \n Betterworks complies with the EU-U.S. Data Privacy\u00a0Framework (EU-U.S. DPF) program, the UK Extension to the EU-US DPF, and the Swiss-U.S. Data Privacy\u00a0Framework (Swiss-U.S. DPF) program as set forth by the US Department of Commerce (DOC). Betterworks has certified to the U.S. Department of Commerce\u00a0that it adheres to the EU-U.S. Data Privacy Framework\u00a0program\u00a0Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF, and from the UK (and Gibraltar) in reliance on the UK Extension to the EU-US DPF. Betterworks has certified to the U.S. Department of Commerce\u00a0that it adheres to the Swiss-U.S. Data Privacy Framework\u00a0program\u00a0Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Notice and the EU-U.S. DPF Principles and\/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification page, please visit\u00a0https:\/\/www.dataprivacyframework.gov\/<\/span><\/a>.<\/p>\n In compliance with the EU-US Data Privacy Framework Principles, Betterworks commits to resolve complaints about your privacy and our collection or use of your Personal Information transferred to the United States pursuant to the DPF Principles. European Union, United Kingdom (including Gibraltan), and Swiss individuals with DPF inquiries or complaints should first contact Betterworks using the information provided in the \u201cContacting Us\u201d section (below). Betterworks has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit\u00a0https:\/\/bbbprograms.org\/programs\/all-programs\/dpf-consumers<\/span><\/a> for more information and to file a complaint. This service is provided free of charge to you.<\/p>\n Betterworks also commits to cooperate with EU data protection authorities (DPAs), the UK Information Commissioner\u2019s Office (UK ICO), and the Swiss data protection authorities (FDPIC) with regard to human resources data transferred from the EU, the UK, and\/or Switzerland in the context of the employment relationship.<\/p>\n Some types of Personal Information may be subject to other privacy-related requirements and policies, which are consistent with the DPF. For example:<\/p>\n Betterworks is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). You may request that we correct, update, or amend the Personal Information we hold about you. Contact us in the manner described below to update your information in accordance with DPF requirements. Please know that before we can make any changes to your information, we must confirm and authenticate that you are the data subject making the request for changes. If we deny your request, you will have the opportunity to appeal it, or appeal any other unresolved inquiries, complaints, and disputes. If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See\u00a0https:\/\/www.dataprivacyframework.gov\/s\/article\/G-Arbitration-Procedures-dpf?tabset-35584=2<\/span><\/a>.<\/p>\n Betterworks complies with EU-U.S. Data Privacy Framework (DPF), UK extension of EU-U.S. DPF and the Swiss-U.S. DPF regarding accountability for onward transfers. Betteworks remains liable under the DPF Principles if its onward transfer recipients process Personal Data in a manner inconsistent with the DPF Principles, unless Betterworks proves that it was not responsible for the event giving rise to the damage.<\/p>\n \n In the event we provide third parties with certain personal information to provide or improve our products and services, we require those third parties to handle the information in accordance with applicable laws and regulations. We do not sell personal information to third parties (pursuant to California Civil Code \u00a7\u00a7 1798.100\u20131798.199, also known as the California Consumer Privacy Act of 2018), nor do we share personal information with third parties for their direct marketing purposes (pursuant to California Civil Code \u00a7 1798.83).<\/p>\n \n We may update this Notice from time to time. When we do, we will also revise the \u201clast updated\u201d date at the bottom of this page. If and when we make changes, you will be notified by email, through the Services, or by posting a prominent notice on our Website at or prior to the change becoming effective. We encourage you to review this Notice periodically to stay informed on our privacy practices. Your continued use of our Services or Website constitutes your agreement to be bound by such changes to this Notice. Your only remedy, if you do not accept the terms of this Notice, is to discontinue use of our Service and our Websites.<\/p>\n \n Betterworks can be contacted at:<\/i><\/p>\n Betterworks Systems, Inc. Menlo Park, CA 94025 USA<\/i><\/p>\n Questions about our Services can be directed to\u00a0support@betterworks.com<\/span><\/a><\/p>\n Questions about our security or privacy practices can be directed to\u00a0security@betterworks.com<\/span><\/a>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][et_pb_divider color=”#808082″ divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”|100px||100px|false|false” border_color_all=”#808082″ global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|100px||100px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Comments: Updates to this version of the Notice reflect changes in\u00a0content to include the legal bases for processing, updates to the DPF independent recourse references, liability for onward transfers, and minor formatting changes.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Privacy Notice Betterworks Systems, Inc. (\u201cBetterworks\u201d) is committed to protecting the privacy of people who visit Betterworks\u2019 Websites (\u201cVisitors\u201d), companies and their end users who register to use the Betterworks services (\u201cCustomers\u201d), and people who register to attend Betterworks\u2019 corporate events (\u201cAttendees\u201d). This Privacy Notice (\u201cNotice\u201d) describes Betterworks\u2019 privacy practices as they pertain to the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":" Betterworks complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries and Switzerland, respectively. Betterworks has certified that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability. If there is any conflict between the policies in this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https:\/\/www.privacyshield.gov\/<\/u><\/a>.<\/p>\n\nContents<\/h2>\n
\n
1. Overview<\/h2>\n
2. Betterworks Websites & Mobile Application<\/h2>\n
3. Personal Information Processing<\/h2>\n
Consent<\/span><\/h3>\n
\n
Contractual Necessity<\/span><\/h3>\n
\n
Legitimate Insterests<\/h3>\n
\n
Legal Obligation<\/h3>\n
\n
<\/h2>\n
4. Information We May Collect<\/h2>\n
Customer Data
<\/span><\/h3>\nAccount Information<\/h3>\n
Usage Information<\/h3>\n
Events<\/h3>\n
Sensitive Personal Information<\/h3>\n
Other Purposes and Technical Data<\/h3>\n
Cookies<\/h3>\n
Additional Information<\/h3>\n
With Third-Party Services<\/h3>\n
With Sub-Processors<\/h3>\n
To Comply with Laws or Enforce our Rights<\/h3>\n
During a Change to Betterworks\u2019 Business<\/h3>\n
With Consent<\/h3>\n
6. Your Choice<\/h2>\n
7. Updating Your Personal Information<\/h2>\n
Additional Rights to Members<\/h3>\n
8. Data Security<\/h2>\n
9. International Data Transfers<\/h2>\n
10. EU-US and Swiss-US Data Privacy Framework (DPF) Program<\/h2>\n
\n
Liability for Onward Transfers<\/h3>\n
11. California Privacy Law (CCPA\/CPRA)<\/h2>\n
12. Updating This Notice<\/h2>\n
13. Contacting Us<\/h2>\n
101 Jefferson Drive, 1st Floor<\/i><\/p>\nVersion Number: 10.0 Last Updated: May 30, 2024<\/h6>\n
Privacy Notice<\/h1>\n<\/div>\n<\/div>\n<\/div>\n
1. Overview<\/h2>\nBetterworks provides continuous performance management to help employees easily set goals and give ongoing feedback. It seamlessly connects the four aspects of a performance process \u2013 goals, check-in conversations, peer feedback and reviews \u2013 to help improve performance and engagement.\n
2. Websites Covered<\/h2>\nThis Privacy Notice applies to the Websites that link to this Privacy Notice and the Betterworks Application, including: https:\/\/betterworks.com<\/a>; https:\/\/blog.betterworks.com<\/a>; https:\/\/app.betterworks.com<\/a>; the BetterWorks mobile application; and support.betterworks.com<\/a> (collectively referred to as \u201cBetterworks\u2019 Websites<\/b>\u201d or \u201cProduct(s)<\/b>\u201d).\n
3. Information We Collect<\/h2>\nBetterworks may collect and receive Customer Data, Personal Information, Attendee Information, and other information and data (collectively \u201cInformation<\/b>\u201d) in a variety of ways.\n
Customer Data<\/h3>\nCustomers or its employees granted access to the Betterworks Application by a Betterworks Customer (\u201cAuthorized Users<\/b>\u201d) routinely submit Customer Data to Betterworks.\n
Account Information<\/h3>\nWhen you as an Authorized User of a Customer have been granted access to the Betterworks Application, we collect and store information about you as the end user. The personally identifiable information collected from you or your employer through the Betterworks Application includes information in the \u201cMy Profile\u201d section of the Betterworks Application, like your name, email address, employee photo, title, office location, and phone number (together, your \u201cPersonal Information<\/b>\u201d).\n\nWe use this Personal Information to set up your account or allow administration and communication with you regarding your account. We may also use your email address to send you updates and to provide support in connection with the Betterworks\u2019 Websites or related services. Whenever you like, you can change your account information and notification settings through the various Betterworks Services.\n
Usage Information<\/h3>\nWhen you log in to the Product(s), we collect and store information that you submit through the Websites. We use this information to help you, your employer, and other users in your organization as part of the contracted services between Betterworks and Customer and as outlined in the Betterworks-Customer Agreement (\u201cPurpose<\/b>\u201d).\n\nYou acknowledge and agree we may collect and disclose Information to facilitate the Purpose. While in some cases you can make certain information private, by default most information is public to other users inside your company using the Product(s). Any Personal Information you provide to us is stored securely. We use and disclose this information only in accordance with this Notice (and the Betterworks Customer Agreement between Betterworks and your company, or the Betterworks Trial Agreement between Betterworks and you, whichever is applicable to your use). Betterworks is not responsible for the authenticity of the information you disclose while using the Products.\n
Events<\/h3>\nWhen you register for or attend a corporate event or webinar, Betterworks will ask you to provide basic Attendee contact information, including your name, company, title, and email address (\u201cAttendee Information<\/b>\u201d). We use this information to register you for the event, send you updates leading up to and following the event, and for providing more information to you regarding Betterworks and our select partners. Every marketing email you receive from us will have instructions on how to update your contact information or manage your communication settings, including the option to opt-out of further marketing emails.\n
Sensitive Personal Information<\/h3>\nYou agree that you will not display, post, upload, store, exchange or transmit any sensitive information on or through the Betterworks\u2019 Websites or Product(s). This information includes, but is not limited to, date of birth, Social Security number, driver\u2019s license number, other government-issued identification number, financial account number, credit or debit card number, insurance ID or account number, health or medical information, consumer reports, background checks, biometric data, digital signatures, any code or password that could be used to gain access to financial resources, or any other unique identifier of yourself or another individual (\u201cSensitive Personal Information<\/b>\u201d).\n\nBetterworks will never be liable to you or another individual for any loss or damages you or another individual may experience due to your displaying, posting, uploading, storing, exchanging or transmitting on or through the Betterworks\u2019 Websites or Product(s) any Sensitive Personal Information about you or a third party.\n
Other Purposes and Technical Data<\/h3>\nBetterworks may collect and use technical data and related information, including, but not limited to, technical information about your device, system, application software, log data, location information, and peripherals. Collecting and using this information lets us facilitate software updates and product support, and continuously make improvements to our Products, Services, or the technologies we offer to you. Betterworks may aggregate the metadata and usage data of you with regards to the Betterworks Websites and\/or Products so that the results are non-personally identifiable with respect to you (\u201cAggregated Anonymous Data<\/b>\u201d). You acknowledge that Betterworks may use the Aggregated Anonymous Data (i) for its own internal statistical analysis, (ii) to develop and improve the Services, and (iii) to create and distribute reports and other materials regarding use of the Services. To be clear, nothing in this agreement gives BetterWorks the right (or ability) to publicly identify you as the source of any Aggregated Anonymous Data.\n
Cookies<\/h3>\nBetterworks uses cookies and other similar technologies in our Websites and Services that help us collect Information. When you use our Products or visit our Websites, any of them may place a cookie within the memory of your Internet access device. A cookie is a small piece of information that a website can store via your Internet access device for later retrieval. We may use permanent cookies or server-side constructs to help us track use of our services by users, such as the number and frequency of visits to our pages and which parts of our product are visited.\n\nTo learn more about our Tracking Technologies please visit the Cookie List<\/a> page.\n
Additional Information<\/h3>\nWe receive Information when submitted to our Website or if you participate in a focus group, contest, activity, or event, request support, or otherwise communicate with BetterWorks. Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Information to BetterWorks. However, certain information is collected automatically and if some information is not provided we may be unable to provide the Services or requested materials.\n
4. Our Disclosure of Personal Information<\/h2>\nWe will not sell, license, trade or rent your Personal Information. Betterworks will not otherwise disclose your Personal Information except as described within this Notice and within the Betterworks Customer Agreement between Betterworks and your company, or the Betterworks Trial Agreement between Betterworks and you (whichever is applicable to your use), or as indicated in the event registration form when registering for a Betterworks event to which you may specifically opt-in to share your Personal Information with Betterworks event partners. If you choose to share your Personal Information with Betterworks event partners by opting in to do so at event registration, your Personal Information will be subject to applicable business partners\u2019 respective privacy statements. Betterworks Customers determine their own policies and practices for the sharing and disclosure of Personal Information of its end users, and Betterworks does not control how they or any other third parties choose to share or disclose Personal Information.\n
With Third Party Services<\/h3>\nWe may share Information with agents, contractors or partners of Betterworks in connection with services that these individuals or entities perform for, or with, us, provided that these agents, contractors or partners are restricted from using said information in any way other than to provide services for Betterworks.\n
With Sub-Processors<\/h3>\nWe may share Information with third-party service providers (e.g., email service providers, data storage and processing facilities) to let them perform business functions for us or on our behalf. We do not permit our service providers to use Personal Information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us. Additional information about the sub-processors we use to support delivery of our Services is set forth at Betterworks Sub-Processors Page on the Betterworks website. In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-US and Swiss-US Privacy Shield Frameworks (see below), Betterworks is potentially liable.\n
To Comply with Laws or Enforce our Rights<\/h3>\nWe may also disclose Information we receive if required by law, such as to comply with a subpoena, or similar legal process, or in response to a government request. We also may be required to disclose Personal Information in response to a lawful request by public authorities in efforts to meet national security or law enforcement requirements. To protect and defend the rights, property or safety of BetterWorks or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues, we may disclose Personal Information to relevant parties.\n
During a Change to Betterworks\u2019 Business<\/h3>\nWe may disclose Information in connection with any merger, acquisition, debt financing, sale of company assets, or other business transaction in which data could be transferred to third parties as one of our business assets.\n
With Consent<\/h3>\nAdditionally, we may share your Personal Information with third parties when we have your consent to do so.\n
5. Choice<\/h2>\nBy accepting this Privacy Notice by opting-in to use the Betterworks Service or when you submit your Personal Information through the Betterworks Product, Services, and Websites, you consent to us contacting you with newsletter or promotions by email. When you receive newsletters or promotional communications from us, you may \u201copt-out\u201d by following the unsubscribe instructions provided in e-mails you receive from us or by contacting us directly at the contact information below.\n\nYou do not have to provide us with any Personal Information. If you choose not to, we may not be able to provide the Services or requested materials to you. If you are an End User of the Product and Services and would like to opt-out of getting marketing communications from us, please follow the unsubscribe instructions included in each marketing email.\n
6. Updating Your Personal Information<\/h2>\nAs a Visitor or an Attendee, you may request that we make changes to or delete your Personal Information by e-mailing us at support@betterworks.com<\/a>. We will respond to your request within 30 days, when permitted by law. We will take all reasonable steps to correct your Personal Information. We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.\n\nIf you are an Authorized User of Customer, you can view your Personal Information by accessing the profile feature of the Product(s). Should you need to modify, remove, or delete the Personal Information you provided, said requests should be directed to the Betterworks Services administrator at your company, where he\/she can send an email to support@betterworks.com<\/a> or use the \u201cfeedback\u201d or \u201chelp\u201d button available in said Product. We will retain your information for as long as your account is active or as needed to provide your company with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.\n
Additional Rights to Members<\/h3>\nIf you are a Visitor or an Attendee and a member citizen of the European Economic Area and want to object to the personal data collection referenced above in Section 3, exercise your right to be forgotten per General Data Protection Regulation (GDPR), request that Betterworks cease using your personal data for direct marketing purposes, or request that Betterworks provide personal data that you have provided to you or another controller if technically feasible, you can email support@betterworks.com<\/a>. Such requests will be authenticated by Betterworks and processed within thirty (30) days.\n\nIf you are an Authorized User of a Customer and a member citizen of the European Economic Area and want to object to the personal data collection referenced above in Section 3, exercise your right to be forgotten per General Data Protection Regulation (GDPR) ,request that Betterworks cease using your personal data for direct marketing purposes, or request that Betterworks provide personal data that you have provided to you or another controller if technically feasible, please contact your Betterworks Services administrator at your company, where he\/she can send an email to support@betterworks.com or use the \u201cfeedback\u201d or \u201chelp\u201d button available in said Product.\n
7. Data Security<\/h2>\nBetterworks takes data privacy and security seriously. We maintain administrative, technical and physical safeguards intended to protect against the loss, misuse, unauthorized access, alteration, or disclosure of Information. Given the nature of information processing systems and technology, it is impossible for us to guarantee that Information, during transmission through the Internet or while stored in our systems or otherwise in our care, will be absolutely safe from intrusion by others. Should you suspect a security incident or security breach related to your Information, said suspected security breach or incident should be reported to Betterworks by emailing breach@betterworks.com<\/a> and including relevant information so that Betterworks can assist you with your query. If you are a member citizen of the European Economic Area as defined by General Data Protection Regulation (GDPR), you may have additional rights regarding notification after a breach.\n
8. EU-US and Swiss-US Privacy Shield Frameworks<\/h2>\n
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9. Updating This Privacy Notice<\/h2>\nWe may update this Notice from time to time. When we do, we will also revise the \u201clast updated\u201d date at the bottom of this page. If and when we make changes, you will be notified by email, through the Services, or by posting a prominent notice on our Website at or prior to the change becoming effective. We encourage you to review this Notice periodically to stay informed on our privacy practices. Your continued use of our Services or Website constitutes your agreement to be bound by such changes to this Notice. Your only remedy, if you do not accept the terms of this Notice, is to discontinue use of our Service and our Websites.\n
10. Contacting Us<\/h2>\nBetterworks can be contacted at:\n\nBetterworks Systems, Inc.\n101 Jefferson Drive, 1st Floor Menlo Park, CA 94025\nUSA<\/address>Questions about our Products and Services can be directed to support@betterworks.com<\/a>\n\nQuestions about our security or privacy practices can be directed to security@betterworks.com<\/a>\n\n \n\n
\n\n \n\nVersion Number: 5.0 Last Updated: April 29, 2021\n\nComments: Updates to this version of the Privacy Notice reflect changes in data protection law. In addition, we have worked to make the Privacy Notice clearer and more understandable by organizing it with mini sections and headers, and, defining and capitalizing a few terms that are used more than once for simplicity and brevity.\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"featured_location":[],"class_list":["post-16","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n