{"id":3859,"date":"2018-02-09T08:00:40","date_gmt":"2018-02-09T16:00:40","guid":{"rendered":"https:\/\/bwblogdev.wpengine.com\/?p=3859"},"modified":"2022-12-16T08:41:03","modified_gmt":"2022-12-16T16:41:03","slug":"3-golden-rules-establishing-company-values","status":"publish","type":"post","link":"https:\/\/www.betterworks.com\/magazine\/3-golden-rules-establishing-company-values\/","title":{"rendered":"3 Golden Rules for Establishing Company Values"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">This is part 1 of a 2 part series.<\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Picture a person with no personality. They go to work, they interact with their coworkers, and they get things done, just like anyone else. But it is safe to say they will not inspire others. They will not rise to leadership. They will not change the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies also have personalities. A company\u2019s personality is its values: a shared set of priorities everyone can reference to resolve the tough questions that define the company. Questions like: Should we risk quality to seize a competitive edge? Should we risk employee burnout to increase sales? Should we risk alienating existing customers to enter a new market?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Without clear, shared values to act as a compass, these decisions will be left to individual preferences or whims and an unpredictable culture will emerge. As a leader, it is up to you to ensure establish good, strong company values, whether you\u2019re evolving existing values or creating them from scratch.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a leader hoping to guide their organization into future success, [tweet text=&#8221;There are three key rules to consider when defining strong company values: &#8220;]&#8221;there are three key rules to consider when defining strong company values.&#8221;[\/tweet]<\/span><\/p>\n<h2><b>Rule #1: Respect implicit values<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Company values are an extension of the company leader. The leader\u2019s decisions set the standard others follow. If an organization has a leader, it has implicit values, and often these implicit values don\u2019t match the company\u2019s stated values. Conflicting implicit values can be a recipe for confusion and frustration amongst your workforce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, [tweet text=&#8221;The first step towards creating strong values is recognizing existing values:&#8221;]&#8221;the first step towards creating strong values is recognizing existing values.&#8221;[\/tweet] Before asking what your company values <\/span><i><span style=\"font-weight: 400;\">should<\/span><\/i><span style=\"font-weight: 400;\"> be, consider what values are already woven into your cultural fabric. How you have succeeded so far? What existing values attracted your earliest followers?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stated values have to start from a point of sincerity; dishonesty about your heritage will only cause confusion and distrust in your organization. You\u2019re not embellishing a biography, you\u2019re building a legacy.<\/span><\/p>\n<h2><b>Rule #2: Values should focus on a central premise<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Here are some example values:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellence<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Innovation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer Fixation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Teamwork<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Community<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fun<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These values are all fine. None of them are bad. But together, what do they tell you about the company that wrote them? Can you picture the culture? Do you have any idea which company this is? How likely is this company to dominate their field with excellence, innovation and customer success? How likely are the employees to work together as a team?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company is Yahoo! and these values are generic. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">[tweet text=&#8221;Values need to be original enough to be memorable and focused enough to provide a clear answer to most questions.&#8221;]&#8221;Values need to be original enough to be memorable and focused enough to provide a clear answer to most questions.&#8221;[\/tweet] Too many unaligned values aren\u2019t useful when looking for guidance with tough decisions like deciding how to focus the business or differentiate from competitors. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the values for Facebook:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be bold<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Focus on impact<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Move fast<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be open<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Build social value<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The central premise is clear: this is a company that values cutting-edge innovation. Any tough questions about focus or differentiation are going to resolve to the option that\u2019s the most innovative, the most likely to push boundaries in providing social value. \u2018Be open\u2019 exists as a check against that primary focus: Facebook wants to innovate but not at the expense of taking liberties with their users. Openness here serves two purposes: it encourages teamwork and communication but it also encourages customer transparency. This is not to say that Facebook always achieves openness but by recognizing its importance they are able to strongly course correct when they stray. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Facebook has left out Excellence, Teamwork, Fun and the Customer, does this mean they don\u2019t value these things? No, it means the basics can go without saying. The objective of setting values isn\u2019t to cover every possible value but rather to emphasize where your company will achieve industry-defining excellence.<\/span><\/p>\n<h2><b>Rule #3: Values should set a goal<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">[tweet text=&#8221;The best values establish both a central premise and a goal.&#8221;]&#8221;The best values establish both a central premise and a goal.&#8221;[\/tweet] If you take another look at Facebook\u2019s values, you\u2019ll see the last value, \u2018Build social value\u2019, is their goal. This is the implied overarching business strategy at Facebook. The brilliance of Facebook\u2019s values is the combination of both a goal and the methods of achieving it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s another company with a strong set of values that follows the same model:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quality \/ Value for money<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Innovation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fun<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Competitive &amp; Challenging<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Creating an airline people love<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You already know this company is an airline, can you name the airline? Which airline most visibly innovates? Which airline challenges the status quo? Which airline is dedicated to creating an airline people love?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The airline is Virgin America. The first four values are borrowed from Richard Branson\u2019s Virgin Group, the final is their purpose statement. In other words, their goal. The goal perfectly summarizes how the Virgin values come together in the airline space.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When Alaska Airlines acquired Virgin America in 2017, they did it with an awareness of how Virgin America could help modernize their own culture. A press release announcing details of the merger cited a desire to retain Virgin\u2019s \u201crelentless desire to make flying a different experience for guests\u201d and, <\/span><a href=\"https:\/\/skift.com\/2017\/04\/10\/the-new-alaska-airlines-could-exude-a-lot-of-virgin-america-in-the-cabin\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">when planning to merge the two companies<\/span><\/a><span style=\"font-weight: 400;\">, Alaska executives chose to adopt Virgin\u2019s purpose statement, \u201ccreating an airline people love\u201d, as their own. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you compare Facebook and Virgin, both companies\u2019 values strive to out-innovate, not just their competitors, but the expectations for what\u2019s even possible. And yet each company has made this statement uniquely, memorable, and with culturally appropriate language.<\/span><\/p>\n<p><em>Part 2 can be found <a href=\"https:\/\/www.betterworks.com\/using-company-values-set-goals\/\" target=\"_blank\" rel=\"noopener noreferrer\">here.<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How company values serve as a North Star for guiding behaviors and decisions.<\/p>\n","protected":false},"author":44,"featured_media":77118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[237,59],"tags":[],"featured_location":[],"industry":[],"class_list":["post-3859","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-experience","category-strategic-alignment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.1 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Golden Rules for Establishing Company Values | BetterWorks Blog<\/title>\n<meta name=\"description\" content=\"The three golden rules for establishing company values are: respect implicit values, values should focus on a central premise, and values should set a goal. 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