[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.3″ _module_preset=”default” background_color=”#FFFFFF” positioning=”absolute” position_origin_a=”top_right” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” custom_padding=”2rem|2rem|2rem|2rem|true|true” positioning_tablet=”relative” positioning_phone=”” positioning_last_edited=”on|desktop” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.1)” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/DeltaDental.png” alt=”Delta Dental” title_text=”DeltaDental” _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n
Company<\/h4>\n
[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||15px||false|false” global_colors_info=”{}”]<\/p>\n
Delta Dental is the largest dental insurance provider in the United States. They sell coverage to employer groups as well as individuals and families on a state-by-state basis through their national network. All of their holding companies and subsidiaries operate under the unified Delta Dental brand.<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||30px||false|false” custom_padding_tablet=”” custom_padding_phone=”||15px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Health Insurance<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||15px||false|false” global_colors_info=”{}”]<\/p>\n 5,000 – 8,000<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||20px||false|false” global_colors_info=”{}”]<\/p>\n Los Angeles, CA<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”20px||60px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]<\/p>\n Delta Dental is the nation\u2019s largest dental insurance provider and just like the nation, it is remarkably diverse. The business is divided into many departments with their own established cultures and attributes which don\u2019t always align. Divisions serving employers differ in habits and terminology from divisions selling to families, and there is even variance within states. This led to friction between offices and degraded the company\u2019s ability to present a single unified front to customers, as well as an engaged and thriving culture attractive to both employees and new hires.<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” global_colors_info=”{}”]<\/p>\n Staley and the HR team at Delta Dental looked at several different feedback and engagement solutions. They ultimately found that Betterworks Engage was the only one that exceeded all of their criteria. It provided the HR team with a flexible tool for sampling employee sentiment on a more frequent basis.<\/p>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”0px||30px||false|false” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/06\/Quotation-Marks-White.svg” title_text=”Quotation Marks-White” _builder_version=”4.9.3″ _module_preset=”default” max_width=”150px” custom_margin=”-24px||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” header_2_font=”|300|||||||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”|0px|||false|false” global_colors_info=”{}” custom_margin__hover_enabled=”on|desktop”]<\/p>\n [\/et_pb_text][et_pb_blurb title=”Kathy Claytor” image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/KathyClaytor.png” icon_placement=”left” image_icon_width=”100px” content_max_width=”100%” _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”||||false|false” custom_css_blurb_title=” padding: 30px 0 0;” image_max_width=”100px” global_colors_info=”{}”]<\/p>\n CHRO of Delta Dental<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” global_colors_info=”{}”]<\/p>\n The result was that Delta Dental\u2019s HR team got a birds-eye view of engagement across the company and a dashboard from which to draw divisions together. Survey response rates averaged 85% in the first year and manager action plans increased employee sentiment 20%. People felt better understood, and reported being better able to communicate with other departments.<\/p>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n The HR team also began to innovate. They developed a \u201cregrettable turnover\u201d metric centered around employee favorability ratings, which in turn gave them better insights into recruiting and onboarding to ensure that messages aligned with company-wide culture and values.<\/p>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” background_color=”#F2F2F2″ global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_code _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”] Ready to Unlock [\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/contact-us\/” url_new_window=”on” button_text=”Let’s Talk” admin_label=”Button” module_class=”button-lg” _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_button][et_pb_code module_class=”images-contain__wrap” _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Delta Dental Case StudyDelta Dental Unites Their Team withBetterworks EngageThe SituationDelivering smiles via dental insurance is a surprisingly tricky affair in the United States, where people move often and every state has its own rules. To operate in all 50 states plus Puerto Rico and other territories, Delta Dental has 39 subsidiaries and thousands of […]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"Delta Dental Case Study\nDelta Dental Unites Their Team with betterworks Engage\nIndustry<\/h4>\n
Employees<\/h4>\n
Headquarters<\/h4>\n
The Challenge<\/h3>\n
The Action<\/h3>\n
\n
Being able to prioritize employee engagement through a tool like Betterworks Engage was a game-changer for us. Communication, sentiment, and overall employee strategy have all improved as a result.<\/span><\/h2>\n
The Outcome<\/h3>\n
The Impact<\/h3>\n
<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
Betterworks Success Stories<\/h2>\n
Your Team’s True Potential?<\/p>\n![\"Calibration_Screenshot\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/05\/Calibration_Screenshot.jpg\")
![\"Org](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/05\/Orgchart_Screenshot.jpg\")
<\/div>\n![\"Delta](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/Delta_Dental_Case_Study_Hero.jpg\")
\nThe Situation\nDelivering smiles via dental insurance is a surprisingly tricky affair in the United States, where people move often and every state has its own rules. To operate in all 50 states plus Puerto Rico and other territories, Delta Dental has 39 subsidiaries and thousands of people who need to be cared for just as well as their patients.\n![\"Delta](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/DeltaDental.png\")
\n\nCompany<\/strong>\nDelta Dental is the largest dental insurance provider in the United States. They sell coverage to employer groups as well as individuals and families on a state-by-state basis through their national network. All of their holding companies and subsidiaries operate under the unified Delta Dental brand.\n\nIndustry<\/strong>\nHealth Insurance\n\nEmployees<\/strong>\n5,000 \u2013 8,000\n\nHeadquarters<\/strong>\nLos Angeles, CA\n\nDelta Dental is the nation\u2019s largest dental insurance provider and just like the nation, it is remarkably diverse. The business is divided into many departments with their own established cultures and attributes which don\u2019t always align. Divisions serving employers differ in habits and terminology from divisions selling to families, and there is even variance within states. This led to friction between offices and degraded the company\u2019s ability to present a single unified front to customers, as well as an engaged and thriving culture attractive to both employees and new hires.\n\nThe Challenge\nWhen leadership launched an initiative called \u201cUnite the Team,\u201d CHRO Kathy Claytor began looking for better practices around measuring engagement. The company was in the habit of conducting a single annual employee survey which took months to analyze, meaning news of issues came too late to address them. The survey also lacked granularity into offices and regions. Deeper insight, they were certain, would provide the HR team with clues as to how to culturally unite the company.In addition, some of the data the company gathered around culture was qualitative and Scott and his team found it difficult to know how to confidently act upon it without visiting offices to first verify.\nThe Action\n\nStaley and the HR team at Delta Dental looked at several different feedback and engagement solutions. They ultimately found that betterworks Engage was the only one that exceeded all of their criteria. It provided the HR team with a flexible tool for sampling employee sentiment on a more frequent basis.\n\n \t
![\"\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/07\/Quote_mark.png\")
\n\nBeing able to prioritize employee engagement through a tool like betterworks Engage was a game-changer for us. Communication, sentiment, and overall employee strategy have all improved as a result.\n\n![\"\"](\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2020\/11\/KathyClaytor.png\")
\nKathy Claytor,\n<\/strong>\nCHRO of Delta Dental\nThe Outcome\nWith betterworks Engage, Scott and the team were able to gauge engagement down to the individual meeting level, such as town halls. Periodic pulse surveys provided them with episodic data sampling which allowed them to pinpoint trends and address emerging issues long before the annual survey was in. With betterworks Engage task management features, Scott and the team were able to use the data to guide managers. For instance, when morale in certain offices seemed low, they could investigate and create joint action plans in betterworks Engage. The platform would then track progress so they could verify that changes were actually implemented.\nThe Impact\nThe result was that Delta Dental\u2019s HR team got a birds-eye view of engagement across the company and a dashboard from which to draw divisions together. Survey response rates averaged 85% in the first year and manager action plans increased employee sentiment 20%. People felt better understood, and reported being better able to communicate with other departments.The HR team also began to innovate. They developed a \u201cregrettable turnover\u201d metric centered around employee favorability ratings, which in turn gave them better insights into recruiting and onboarding to ensure that messages aligned with company-wide culture and values.\nWith access to fast and accurate people data, Delta Dental took a big step toward uniting the team.\nBetterworks Success Stories\nVertive Case Study\nHow Vertiv drives transparency and employee development with Betterworks\u200b\n\nRead the story\t\t\t\t\t<\/a>\nSchneider Case Study\nSchneider Electric Builds\na Bridge to Global Alignment\nwith Betterworks\n\nRead the story\t\t\t\t\t<\/a>\nKroger Case Study\nThe Kroger Company Aligns Manufacturing Facilities using Betterworks\n\nRead the story\t\t\t\t\t<\/a>\nReady to talk?\n\nGet In Touch\n<\/a>","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"featured_location":[],"class_list":["post-68852","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n