{"id":75354,"date":"2021-06-16T10:14:40","date_gmt":"2021-06-16T17:14:40","guid":{"rendered":"https:\/\/www.betterworks.com\/?page_id=75354"},"modified":"2022-11-04T07:08:21","modified_gmt":"2022-11-04T14:08:21","slug":"university-of-phoenix-case-study","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/university-of-phoenix-case-study\/","title":{"rendered":"University of Phoenix Case Study"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.9.3″ custom_padding=”60px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ custom_padding=”60px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.3″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” text_text_color=”#0089AB” header_4_text_color=”#0089AB” custom_margin=”||10px|||” global_colors_info=”{}”]

The University of Phoenix Case Study<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”]

How The University of Phoenix Increased
Engagement and Communication with Betterworks<\/span><\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”#ffffff” background_color_gradient_end=”#f2f2f2″ background_color_gradient_start_position=”125px” background_color_gradient_end_position=”125px” custom_padding=”30px||10px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.3″ _module_preset=”default” min_height=”128px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/06\/UOP-Hero.jpg” alt=”University of Phoenix Case Study” title_text=”UOP-Hero” force_fullwidth=”on” _builder_version=”4.9.3″ _module_preset=”default” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”0px||20px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”]

The Situation<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]

The University of Phoenix underwent two important changes four years ago: the institution moved from a public company to a private one, and the new president, Peter Cohen, took the helm. These changes prompted Peter and VP of Talent Management Jeff Andes, to work together to unify staff and prioritize a more agile approach to their work.\u00a0<\/p>\n

\u201cAs an HR professional I\u2019ve always said, I don\u2019t love the tactical parts of HR. what I do love is helping a business achieve their strategy and goals,\u201d said Andes. Soon Jeff was assessing which platform would be agile enough to grow his vision and provide his team with the framework of a fresh performance development model of flexible touchpoints.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.3″ _module_preset=”default” background_color=”#FFFFFF” positioning=”absolute” position_origin_a=”top_right” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” custom_padding=”2rem|2rem|2rem|2rem|true|true” positioning_tablet=”relative” positioning_phone=”” positioning_last_edited=”on|desktop” border_radii=”on|8px|8px|8px|8px” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.1)” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2021\/06\/UOP-logo.jpg” alt=”University of Phoenix Logo” title_text=”UOP-logo” _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Company<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||15px||false|false” global_colors_info=”{}”]

The University of Phoenix provides access to higher education opportunities that enable students to develop the knowledge and skills necessary to achieve their professional goals, improve the performance of their organizations, and provide leadership and service to their communities. The University of Phoenix was founded upon the vision of making higher education available even if you\u2019re a professional with a full-time commitment to work and family.<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Industry<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||30px||false|false” custom_padding_tablet=”” custom_padding_phone=”||15px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]

Higher Education<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

Employees<\/h4>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||15px||false|false” global_colors_info=”{}”]

3,400<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”20px||60px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.9.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

The Challenge<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” custom_padding=”||40px||false|false” global_colors_info=”{}”]
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Jeff Andes needed the University of Phoenix leadership team to adopt and engage an entirely new philosophy of ongoing communicative check-ins, and progressive goal setting. Not to mention the staff at the University of Phoenix weren\u2019t looking to adopt yet another complicated system. Whatever the team chose needed to be easy to use and understand.<\/span><\/div>\n<\/div>\n<\/div>\n
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The Action<\/h3>[\/et_pb_text][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_margin=”|0px|||false|false” global_colors_info=”{}”]
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The University of Phoenix had an existing contract with another large HR platform leveraged for annual performance reviews. Waiting for that contract to expire gave the team time to focus on the development of a new performance management program the University of Phoenix calls \u201cEveryday Performance Development.\u201d \u201cI knew the success of this program hinged on the behavioral changes seen in our leaders and our employees, who could now focus on honest, transparent, ongoing conversations,\u201d said Andes. Once the University of Phoenix\u2019s legacy tool was retired the team immediately collaborated with Betterworks to embed the Betterworks\u2019 professional services group into the organization to create a solution together based on the needs and makeup of the business.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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