{"id":78869,"date":"2021-09-27T12:42:28","date_gmt":"2021-09-27T19:42:28","guid":{"rendered":"https:\/\/www.betterworks.com\/?page_id=78869"},"modified":"2024-05-10T08:46:42","modified_gmt":"2024-05-10T15:46:42","slug":"udemy-case-study","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/udemy-case-study\/","title":{"rendered":"Udemy Case Study"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Hero Section” module_id=”heroSection” _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/05\/header_udemy.png” background_position=”center_left” background_horizontal_offset=”56%” custom_padding=”0px||0px||false|false” hover_enabled=”0″ background_last_edited=”on|tablet” background_enable_image_tablet=”off” da_popup_slug=”heroSection” da_disable_devices=”off|off|off” global_colors_info=”{}” locked=”off” title_text=”header_udemy” sticky_enabled=”0″ da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ module_id=”heroSectionRow” _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” background_position=”center_left” min_height=”82vh” custom_padding=”30px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”50px||||false|false” custom_padding_last_edited=”on|tablet” background_last_edited=”on|tablet” background_image_tablet=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/03\/pax-casestudy-hero-6601453249e5f.webp” background_enable_image_tablet=”on” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_font_size=”50px” header_line_height=”1.2em” max_width=”600px” custom_margin=”||8px||false|false” hover_enabled=”0″ header_font_size_tablet=”36px” header_font_size_phone=”36px” header_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Udemy Increased Feedback, Goal-Completion, and Transparency With Betterworks<\/h1>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/11\/Pousadas_cs.pdf” url_new_window=”on” button_text=”Download a PDF of the case study ” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”12px|40px|12px|40px|false|false” hover_enabled=”0″ global_colors_info=”{}” disabled_on=”on|on|on” disabled=”on” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding_tablet=”||||false|false” custom_padding_last_edited=”off|tablet” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/05\/Udemy_logo.svg.png” title_text=”Udemy_logo.svg” _builder_version=”4.21.0″ _module_preset=”default” height=”33px” custom_margin=”||18px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Company Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”26px” text_line_height=”1.2em” custom_margin=”||9px||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Company<\/div>\n

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Udemy is an online learning course provider aimed at both professionals and students. Founded in 2010, the education platform now boasts over 155k in courses, over 40 million in users, and over 56k instructors. The Udemy Business platform is Udemy\u2019s professional services education platform \u2013 that is trusted by Apple, Netflix, and Betterworks to name a few \u2013 provides users with unlimited access to the top 6000+ professional Udemy learning courses along with fresh content taught by 1500+ experts and real-world practitioners.<\/span><\/p>\n

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Industry<\/div>\n

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E-learning<\/span><\/p>\n

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Employees<\/p>\n

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1,500+<\/span><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Headquarters Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”26px” text_line_height=”1.2em” custom_margin=”||9px||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Headquarters<\/div>\n

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San Francisco, CA<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”120px||120px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” locked=”off” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” hover_enabled=”0″ header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Business Challenge<\/h2>\n

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Like many startups, Udemy began as a small team of motivated individuals. \u201cWe started out with Small Improvements for our performance management, but by the time our team grew to 500 employees, we knew we needed a tool that would scale with our expanding team,\u201d said Cara Brennan Allamano, Senior Vice President of People at Udemy. The company now boasts over 1,100 employees worldwide.<\/p>\n

The People team at Udemy wanted a platform that would help them transparently align their company\u2019s top goals to the goals and objectives of teams and individuals. The team also needed a platform that was easy to use and prioritized measurable data-driven objectives, and key results.<\/p>\n

\u201cWe\u2019d done a good job of developing goal-setting practices within our teams, but we needed to take things a step further and connect our OKRs to align all of our work to the overall needs of the organization,\u201d Cara said.
After six months of careful deliberation, the team chose Betterworks for their performance enablement.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1 Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#865EAE” hover_enabled=”0″ custom_css_main_element=”background-color:rgba(213, 77, 71, 0.75)!important;||||” da_disable_devices=”off|off|off” global_colors_info=”{}” locked=”off” sticky_enabled=”0″ da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ module_id=”quote1Row” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ make_equal=”on”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ custom_css_main_element=”margin: auto 0″][et_pb_code admin_label=”Quote Icon” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

<\/defs><\/g><\/svg>[\/et_pb_code][et_pb_text admin_label=”Quote” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”28px” text_line_height=”1.2em” hover_enabled=”0″ text_font_size_tablet=”24px” text_font_size_phone=”24px” text_font_size_last_edited=”on|tablet” custom_css_main_element=”font-weight: 600;” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\u201cBecause everyone has a high level of visibility, we saw a huge jump in platform adoption and participation. Now managers can see who is updating their OKRs, requesting feedback, and following through with their goals.\u201d <\/span><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Author” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.2em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Cara Brennan Allamano,<\/strong>
\nSenior Vice President of People at Udemy[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/05\/photo_2.png” title_text=”photo_2″ align=”center” align_last_edited=”off|desktop” _builder_version=”4.21.0″ _module_preset=”default” max_width_tablet=”300px” max_width_phone=”300px” max_width_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”120px||120px||false|false” hover_enabled=”0″ da_disable_devices=”off|off|off” global_colors_info=”{}” locked=”off” sticky_enabled=”0″ da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” hover_enabled=”0″ header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Solution<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_line_height=”1.2em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\u201cOnboarding with Betterworks was easy. The platform is intuitive and we\u2019re a company that values learning and progressive change,\u201d said Cara.<\/p>\n

The team enabled the Betterworks performance management, OKR, and transparent goal-setting toolsets. Now, all of the team at Udemy has access to company-wide goals, the goals of Udemy\u2019s CEO, all the way down to team goals and the goals of individual team members.<\/p>\n

Additionally, Udemy implemented a twice-a-year feedback and conversation cycle \u2013 using that time to assess the trajectory of the team and individual goals, analyze what adjustments may be needed in order to reach goals or personal development milestones and foster alignment and understanding.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”120px||120px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” locked=”off” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” hover_enabled=”0″ header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Impact<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_line_height=”1.2em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

With Betterworks, the Udemy team now has full visibility into the company, team, and individual goals, and is able to leverage feedback in order to align and support team members.<\/span><\/p>\n

\u201cBecause everyone has a high level of visibility, we saw a huge jump in platform adoption and participation. Now managers can see who is updating their OKRs, requesting feedback, and following through with their goals,\u201d said Cara.<\/span><\/p>\n

\u201cPrior to adopting Betterworks we used to have about a 65-70% participation in feedback cycles, now we\u2019re seeing a 92-93% response rate,\u201d said Cara. \u201cAdditionally, 85% of OKRs and goals are being met and completed in full.\u201d<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Business Challenge” module_id=”theOutcomeSection” _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/02\/the_outcome.jpg” custom_padding=”0px||0px||false|false” background_last_edited=”on|tablet” da_popup_slug=”theOutcomeSection” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” min_height=”60vh” custom_padding=”100px||100px||false|false” custom_css_main_element=”display: flex;||align-items: center;” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” hover_enabled=”0″ header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Additional Information<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_line_height=”1.2em” max_width=”45%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|tablet” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Udemy is both a customer of Betterworks, as well as a partner. The Udemy for Business integration enables L&D teams to provide customized learning courses that strategically align with their organizations\u2019 overall business objectives. Learners can search, discover, and launch Udemy for Business content from within the Betterworks interface, and link course progress to relevant OKRs. Detailed course progress will be tracked back to Betterworks and is updated as a key result within an OKR.<\/span><\/p>\n

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Betterworks Success Stories<\/h2>\n

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Ready to Unlock
Your Team’s True Potential?<\/p>\n

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\"Calibration_Screenshot\"\"Org<\/div>\n

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Udemy Increased Feedback, Goal-Completion, and Transparency With BetterworksCompanyUdemy is an online learning course provider aimed at both professionals and students. Founded in 2010, the education platform now boasts over 155k in courses, over 40 million in users, and over 56k instructors. The Udemy Business platform is Udemy\u2019s professional services education platform \u2013 that is trusted […]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"CBORD Case Study\nHow CBORD Created a \u2018DREAM\u2019\nCulture with betterworks\n\"CBOARD\"\nThe Situation\nCBORD was looking for a complete talent management solution to attract the best people, drive engagement throughout a widely distributed organization, and spur peak performance in an accountable way. At the same time, the company insisted on a non-hierarchical, two-way conversation between its employees and managers that allowed for continuous and open communication, feedback, and training.\n\"CBORD_\"\n\nCompany<\/strong>\nCBORD and Horizon are the world\u2019s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. CBORD\u2019s products and services are used by more than 7,000 organizations in the U.S., Canada, South Africa, Australia, New Zealand, and countries in the Middle East.\n\nIndustry<\/strong>\nSoftware and multiple services for group settings in higher education, healthcare, senior living, and K-12 education\n\nEmployees<\/strong>\n500\n\nHeadquarters<\/strong>\nIthaca, NY\n\nThe Challenge\n\nCBORD wanted an engagement and performance management platform to guide employees\u2019 entire career lifecycle through what CBORD Human Resources VP Katherine Kay calls, \u201cthe sum of our values, beliefs, interactions, and behaviors with each other and our clients.\u201d CBORD expresses those values in the acronym \u201cDREAM,\u201d which stands for \u201cDynamic, Restless, Empowered, Accountable, and Mindful.\u201d\n\nThe Action\n\nThe company rebranded elements of the total betterworks solution in order to incorporate the \u201cDREAM\u201d values: OKRs are \u201cDREAM Goals.\u201d Conversations are \u201cDREAM Checks.\u201d Feedback is \u201cDREAM Feedback.\u201d Recognitions are \u201cDREAM Shouts.\u201d\n\nCBORD has managers assess how employees live out \u201cDREAM Values\u201d as they do their jobs, and when a manager or a peer awards Recognitions in \u201cDREAM Shouts,\u201d each is hashtagged with one of the DREAM values.\n\nCBORD insists on frequent DREAM Conversations, but prefers they be driven by employees, not managers. \u201cWhen our team members are empowered and well-informed,\u201d reports Kay, \u201cthey understand clearly where their performance is and what their managers\u2019 expectations are, and the team members hold the managers accountable for developing employees. Team members are encouraged to develop their own voice, which makes them more loyal and more empowered to get more done.\u201d\n\n\"\"\n\nBetterworks helped us create a talent management development process that\u2019s continuous and integrated, not a single annual event. A lot of companies go through big cultural realignment exercises, but in the end it\u2019s lip service and nobody remembers it. But thanks to betterworks we live it every day, from the top to the bottom of our organization. Best of all, betterworks has made our business a better business.enterprise\u2014a rising tide should lift all boats.\n\n\"Katharine\nKatharine Kay,\n<\/strong>\nVP Human Resources\nThe Outcome\n