{"id":82489,"date":"2022-06-01T12:08:00","date_gmt":"2022-06-01T19:08:00","guid":{"rendered":"https:\/\/www.betterworks.com\/?p=82489"},"modified":"2022-11-21T23:04:06","modified_gmt":"2022-11-22T07:04:06","slug":"performance-enablement-in-action-how-our-customers-drive-business-results-with-betterworks","status":"publish","type":"post","link":"https:\/\/www.betterworks.com\/magazine\/performance-enablement-in-action-how-our-customers-drive-business-results-with-betterworks\/","title":{"rendered":"Performance Enablement in Action: How Our Customers Drive Business Results with Betterworks"},"content":{"rendered":"

Achieving your desired business outcomes depends not only on how well-aligned individual employees\u2019 work is to those outcomes, but also on how frequently progress and performance is discussed with managers, and the quality and depth of those conversations. To manage this kind of performance management model effectively, you need a flexible framework.<\/span>
\n<\/span><\/p>\n

Betterworks\u2019 performance enablement solution serves as that framework for hundreds of companies to move away from antiquated, backward-looking annual review processes and toward a model that puts ongoing achievement and recognition at the center. <\/span><\/p>\n

Recently, we had the honor to hear directly from a few of our most innovative customers at our annual revenue team kickoff. During their conversation, moderated by our COO, Andrea Lagan, we learned how each is leveraging a continuous performance model to drive employee engagement. Most importantly, we got to hear how they use our solution each day as a part of the way they work, and the best practices they recommend for managing change and introducing new processes within organizations.<\/span><\/p>\n

A Solution That Scales<\/span><\/h2>\n

When managing an OKR or goal-setting program, spreadsheets can only go so far. Companies experiencing growth need goal alignment solutions that can grow along with them \u2014 and that\u2019s what brought many customers to Betterworks.<\/span><\/p>\n

Matt Hollensworth<\/span><\/a>, director of change management at <\/span>Austin Bridge and Road<\/span><\/a>, wanted to implement OKRs across the company and wanted to find a simple platform for employees to use. Hollensworth tried using Excel first, but the file grew and became impractical to manage as more people got involved. <\/span><\/p>\n

Hollensworth searched every quarter for a better solution, with one catch\u2014it had to be easy to use. \u201cBecause we\u2019re in the construction industry, we\u2019ve already experienced so much change,\u201d he said. \u201cWe have change fatigue, so it had to be super simple.\u201d<\/span><\/p>\n

Shane Collier<\/span><\/a>, senior IT manager at <\/span>Best Western<\/span><\/a>, needed a solution for his team that employees could incorporate into the flow of work. Only discussing company KPIs once every six months wasn\u2019t comprehensive or valuable, and he couldn\u2019t get into the specifics needed at the individual level. <\/span><\/p>\n

\u201cIt was typically the top company KPI goals,\u201d Collier said. \u201cIt\u2019s just not at the layer that you need to be able to manage your employees.\u201d The company needed a platform that supported ongoing conversations at the level of daily work.<\/span><\/p>\n

For both of these business leaders, the solution was Betterworks.<\/span><\/p>\n

Unleash the Power of Conversations<\/span><\/h2>\n

Changes to the performance management process have to start simple. Collier\u2019s team at Best Western wanted to get the most value out of the Betterworks and the OKR methodology, and that required having intentional conversations about what their goals really were. \u201cThe discussion around how are we providing value was amazing,\u201d Collier said. \u201cWe were able to really look at the specific tasks that we do on a regular basis, and really analyze whether they actually drive the company objectives and KRs at the highest level.\u201d<\/span><\/p>\n

They started with an objective of driving down the time spent on open tickets, but then distilled their goal to simply making it faster for members to have their problems solved. That sparked further conversation about what really had to happen to achieve that goal.<\/span><\/p>\n

Use Data to Refine Your Program<\/span><\/h2>\n

Track the OKR program itself to determine if your processes are doing what you intend.<\/span><\/p>\n

Hollensworth\u2019s team at Austin Bridge and Road reviewed companywide OKR data and made a crucial discovery: The primary differentiator between goals that employees achieved and those they didn\u2019t was the author.<\/span><\/p>\n

Employees achieved all of the goals they wrote themselves, but not those that managers or leadership had crafted for them. Armed with this knowledge, Hollensworth refined the goal-setting process to produce the best results. \u201cWe readjusted, and we just set a hard, fast rule: We will not write your goals for you. We just will not do it,\u201d he said. \u201cAnd it forces us to have those conversations.\u201d<\/span><\/p>\n

How are you using Betterworks to align, motivate, retain and develop your people? <\/span>Share your story with us!<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

An easy to use platform and being able to do incorporate conversations in the flow of work are critical for these customers.<\/p>\n","protected":false},"author":111,"featured_media":82492,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[3307],"tags":[],"featured_location":[],"industry":[],"class_list":["post-82489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-performance-management"],"acf":[],"yoast_head":"\nHow Our Customers Drive Business Results with Betterworks - Betterworks<\/title>\n<meta name=\"description\" content=\"In a customer panel, we spoke with new and existing customers about their experiences using Betterworks for their OKR and performance management programs.\" \/>\n<meta name=\"robots\" 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