{"id":84783,"date":"2022-08-22T11:55:58","date_gmt":"2022-08-22T18:55:58","guid":{"rendered":"https:\/\/www.betterworks.com\/?page_id=84783"},"modified":"2024-05-14T09:23:49","modified_gmt":"2024-05-14T16:23:49","slug":"posadas-case-study","status":"publish","type":"page","link":"https:\/\/www.betterworks.com\/posadas-case-study\/","title":{"rendered":"Posadas Case Study"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Hero Section” module_id=”heroSection” _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/05\/header_posadas.png” background_position=”center_left” background_horizontal_offset=”56%” custom_padding=”0px||0px||false|false” background_last_edited=”on|tablet” background_enable_image_tablet=”off” da_popup_slug=”heroSection” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ module_id=”heroSectionRow” _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” background_position=”center_left” min_height=”82vh” custom_padding=”30px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” custom_padding_tablet=”50px||||false|false” custom_padding_phone=”50px||||false|false” custom_padding_last_edited=”on|tablet” background_last_edited=”on|tablet” background_image_tablet=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/03\/pax-casestudy-hero-6601453249e5f.webp” background_enable_image_tablet=”on” global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”#FFFFFF” header_font_size=”50px” header_line_height=”1.2em” max_width=”600px” custom_margin=”||8px||false|false” header_font_size_tablet=”36px” header_font_size_phone=”36px” header_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Grupo Posadas Achieves Ambitious Performance Goals and Exceeds Financial Targets With Betterworks<\/h1>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/11\/Pousadas_cs.pdf” url_new_window=”on” button_text=”Download a PDF of the case study ” disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”12px|40px|12px|40px|false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding_tablet=”||||false|false” custom_padding_last_edited=”off|tablet” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/08\/Logo_del_Grupo_Posadas.png” title_text=”Logo_del_Grupo_Posadas” _builder_version=”4.21.0″ _module_preset=”default” height=”33px” custom_margin=”||18px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Company Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”26px” text_line_height=”1.2em” custom_margin=”||9px||false|false” custom_padding=”||0px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

Company<\/div>\n

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Posadas, also known as Grupo Posadas, is a hospitality company with more than 180 hotels and resorts operating under 12 brands in more than 60 destinations throughout Mexico. The leading hotel company in the country, Posadas had over 14,000 staff members working in its hotels and over 29,000 hotel rooms across its properties. The corporation\u2019s roots date back to 1967. Through a series of mergers and acquisitions, the company grew and changed its name to Grupo Posadas in 1992, shortly thereafter becoming a publicly traded entity.<\/span><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Industry Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”26px” text_line_height=”1.2em” custom_margin=”||9px||false|false” custom_padding=”||0px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

Industry<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”22px” text_line_height=”1.2em” custom_margin=”||15px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]Hospitality<\/span>[\/et_pb_text][et_pb_text admin_label=”Employees Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”26px” text_line_height=”1.2em” header_text_color=”#333333″ custom_margin=”||9px||false|false” custom_padding=”||0px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

Employees<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”22px” text_line_height=”1.2em” custom_margin=”||15px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]14,000+<\/span>[\/et_pb_text][et_pb_text admin_label=”Headquarters Label” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”26px” text_line_height=”1.2em” custom_margin=”||9px||false|false” custom_padding=”||0px||false|false” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]<\/p>\n

Headquarters<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#333333″ text_font_size=”22px” text_line_height=”1.2em” custom_css_main_element=”font-weight: 500;||letter-spacing: 0.02em;” global_colors_info=”{}”]Mexico City, Mexico<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”120px||120px||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

The Situation<\/b><\/h2>\n

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The largest hospitality company in Mexico, Grupo Posadas operates more than 180 hotels under 12 brands \u2013 from five-star luxury resorts and boutique hotels to more budget-minded options for vacationers and business travel. It is the top-rated hotel chain in Mexico, and is ranked in the top ten for diversity, equity, and inclusion and as a \u201cGreat Place to Work.\u201d<\/span><\/p>\n

In 2018, while developing its strategic plan for the next few years, Posadas recognized inefficiencies in its manual processes for performance, which relied on Excel and PowerPoint files that were time-consuming to develop and difficult to manage. The organization needed a faster, more efficient way to keep the team aligned on its mission to fulfill its strategic plan. Even after trying other performance management solutions, Posadas continued to have issues efficiently communicating priorities and expectations to its workforce across the sprawling organization.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”120px||120px||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||-1px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

The Business Challenge<\/span><\/h2>\n

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Grupo Posadas identified four key areas it needed to address:<\/span><\/h3>\n

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Disconnected teams<\/p>\n

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Unclear priorities<\/span><\/p>\n

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Lack of accountability<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/04\/icon_6.svg” title_text=”icon_6″ align=”center” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”22px” text_line_height=”1.2em” custom_css_main_element=”max-width: 400px;||margin: auto;” global_colors_info=”{}”]<\/p>\n

Unambitious goals<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1 Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#b5a475″ custom_css_main_element=”background-color:rgba(213, 77, 71, 0.75)!important;||||” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” module_id=”quote1Row” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”margin: auto 0″ global_colors_info=”{}”][et_pb_code admin_label=”Quote Icon” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/defs><\/g><\/svg>[\/et_pb_code][et_pb_text admin_label=”Quote” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”28px” text_line_height=”1.2em” text_font_size_tablet=”24px” text_font_size_phone=”24px” text_font_size_last_edited=”on|tablet” custom_css_main_element=”font-weight: 600;” global_colors_info=”{}”]<\/p>\n

\u201cBetterworks has helped us see where we are in relation to our goals, pressure ourselves to think differently, and to be honest with ourselves. \u2026Betterworks helped show us we were not where we needed to be, and more importantly, to understand why we\u2019re not there.\u201d<\/span><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Author” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.2em” global_colors_info=”{}”]Monica Cabrera,<\/strong>
\nManager of Corporate Strategy[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/05\/photo_1-1.png” title_text=”photo_1″ align=”center” align_last_edited=”off|desktop” _builder_version=”4.21.0″ _module_preset=”default” max_width_tablet=”300px” max_width_phone=”300px” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”120px||120px||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

The Action<\/b><\/h2>\n

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Posadas created a matrix with goals, user experience, reviews, and other important factors to consider before deciding to implement Betterworks in 2019. Previously, goals hadn\u2019t been clearly defined and the organization was often misaligned on its biggest priorities. In implementing the Betterworks solution, Posadas wanted to create focus and accountability around these strategic imperatives.<\/span><\/p>\n

Posadas began the program with just 50 users in the executive committee and corporate strategy team. The organization adopted an objectives and key results (OKRs) framework to support strategic management and execution, using Betterworks as the platform to enable performance and bring its strategic plan to fruition.<\/span><\/p>\n

Posadas began holding monthly meetings to both support adoption of the Betterworks platform and promote understanding of the OKR methodology \u2060\u2014 how to define an objective, the importance of different team results, and the establishment of metrics, or milestones. These meetings focus on developing, reviewing, and improving OKRs throughout each quarter.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Business Challenge” module_id=”theOutcomeSection” _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/www.betterworks.com\/wp-content\/uploads\/2024\/02\/the_outcome.jpg” custom_padding=”0px||0px||false|false” background_last_edited=”on|tablet” da_popup_slug=”theOutcomeSection” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” min_height=”60vh” custom_padding=”100px||100px||false|false” custom_css_main_element=”display: flex;||align-items: center;” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

The Outcome<\/b><\/h2>\n

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Monica Cabrera, manager of corporate strategy at Grupo Posadas, credits these metrics and the regular communication around them as a major contributing factor in the company\u2019s success, especially during the early days of the pandemic. As teams moved to remote work, she noted, these performance enablement touchpoints were critical to help employees stay focused and build personal connections across teams.<\/span><\/p>\n

Armando Smeke, head of strategic planning at Grupo Posadas, says Betterworks was able to help their teams maintain focus on company objectives even while experiencing major disruptions from the ripple effects of the pandemic. \u201cWhen we started working with Betterworks, I thought it would help us with a lot of things, but I never thought it would help us with our mental health,\u201d Smeke said. \u201cEveryone knew what to do to keep the company moving. One of the key drivers to survival was our ability to keep working and keep creating objectives.\u201d<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote 1 Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#b5a475″ custom_css_main_element=”background-color:rgba(213, 77, 71, 0.75)!important;||||” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row make_equal=”on” module_id=”quote1Row” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”22px” text_line_height=”1.2em” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Posadas tapped Betterworks and OKRs to support a new product launch that was struggling to attain initial sales goals. \u201cBetterworks has helped us see where we are in relation to our goals, to pressure ourselves to think differently and to be honest with ourselves,\u201d Cabrera said. \u201cOKRs have forced us to think about those types of goals and see where we were underperforming. Betterworks helped show us we were not where we needed to be, and more importantly, to understand why we\u2019re not there.\u201d<\/span><\/p>\n

Posadas continues to build on its success with Betterworks. From its initial rollout to 50 users, the hospitality company grew its program to 550 users in 2019, now cascading strategic priorities to five levels under corporate. Internal surveys indicate that employees company-wide are impressed with the results, with more than 90% of respondents stating that they would recommend both the Betterworks platform and OKRs.<\/span><\/p>\n

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<\/defs><\/g><\/svg>[\/et_pb_code][et_pb_text admin_label=”Quote” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”28px” text_line_height=”1.2em” text_font_size_tablet=”24px” text_font_size_phone=”24px” text_font_size_last_edited=”on|tablet” custom_css_main_element=”font-weight: 600;” global_colors_info=”{}”]<\/p>\n

\u201cAt the beginning of the pandemic, weekly objectives, then monthly, then quarterly again, helped us keep the company moving. Everybody worked. Everybody aligned. To us, that is our great history with Betterworks. We can talk about sales or margins or some specific initiative, but these impact the whole company, and I think that\u2019s the most important.\u201d<\/span><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Author” _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_line_height=”1.2em” global_colors_info=”{}”]<\/p>\n

Armando Smeke,<\/strong>
Head of Strategic Planning<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”The Situation Section” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ebebeb” custom_padding=”120px||120px||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Situation Title” _builder_version=”4.21.0″ _module_preset=”default” header_font_size=”36px” header_line_height=”1.2em” header_2_font_size=”36px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||26px||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

The Impact<\/b><\/h2>\n

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After experiencing financial losses resulting from the pandemic, Posadas has achieved strong fiscal health. Its ability to remain agile and focused with Betterworks has enabled it to exceed its financial goals in the two years since. After surpassing last year\u2019s revenue goals, along with recent RevPAR (revenue per available room) increases of over 13%, the company expects to have a major reactivation of its core businesses this year. The widespread adoption and prioritization of OKRs by 97% of users was a major factor in helping Posadas consistently exceed business goals.<\/span><\/p>\n

As it prepares for the future, Posadas continues to explore additional opportunities to leverage insights gained from its partnership with Betterworks and is evaluating expanding their program to include conversations, feedback and recognition.<\/span><\/p>\n

According to Smeke, \u201cIf you talk with any of the members of the executive committee, they all would agree that Betterworks and OKRs are key for us to focus on the different priorities that we have. Everybody works. Everybody aligns. To us, that is our great history with Betterworks.\u201d<\/span><\/p>\n

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From its initial rollout to 50 users, Grupo Posadas grew its program to 550 users in 2019, now cascading strategic priorities to five levels under corporate.<\/span><\/p>\n

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\u00a0<\/span>Internal surveys indicate that employees company-wide are impressed with the results, with more than 90% of respondents stating that they would recommend both the Betterworks platform and OKRs.<\/span><\/p>\n

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With the agility and focus enabled by Betterworks, <\/span>Grupo Posadas\u2019 has exceeded its financial goals in the two years since the pandemic. The company surpassed last year\u2019s revenue goals, and achieved recent RevPAR (revenue per available room) increases of over 13%.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#F2F2F2″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Betterworks Success Stories<\/h2>\n

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Ready to Unlock
Your Team’s True Potential?<\/p>\n

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\"Calibration_Screenshot\"\"Org<\/div>\n

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Grupo Posadas Achieves Ambitious Performance Goals and Exceeds Financial Targets With BetterworksCompanyPosadas, also known as Grupo Posadas, is a hospitality company with more than 180 hotels and resorts operating under 12 brands in more than 60 destinations throughout Mexico. The leading hotel company in the country, Posadas had over 14,000 staff members working in its […]<\/p>\n","protected":false},"author":99,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"CBORD Case Study\nHow CBORD Created a \u2018DREAM\u2019\nCulture with betterworks\n\"CBOARD\"\nThe Situation\nCBORD was looking for a complete talent management solution to attract the best people, drive engagement throughout a widely distributed organization, and spur peak performance in an accountable way. At the same time, the company insisted on a non-hierarchical, two-way conversation between its employees and managers that allowed for continuous and open communication, feedback, and training.\n\"CBORD_\"\n\nCompany<\/strong>\nCBORD and Horizon are the world\u2019s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. CBORD\u2019s products and services are used by more than 7,000 organizations in the U.S., Canada, South Africa, Australia, New Zealand, and countries in the Middle East.\n\nIndustry<\/strong>\nSoftware and multiple services for group settings in higher education, healthcare, senior living, and K-12 education\n\nEmployees<\/strong>\n500\n\nHeadquarters<\/strong>\nIthaca, NY\n\nThe Challenge\n\nCBORD wanted an engagement and performance management platform to guide employees\u2019 entire career lifecycle through what CBORD Human Resources VP Katherine Kay calls, \u201cthe sum of our values, beliefs, interactions, and behaviors with each other and our clients.\u201d CBORD expresses those values in the acronym \u201cDREAM,\u201d which stands for \u201cDynamic, Restless, Empowered, Accountable, and Mindful.\u201d\n\nThe Action\n\nThe company rebranded elements of the total betterworks solution in order to incorporate the \u201cDREAM\u201d values: OKRs are \u201cDREAM Goals.\u201d Conversations are \u201cDREAM Checks.\u201d Feedback is \u201cDREAM Feedback.\u201d Recognitions are \u201cDREAM Shouts.\u201d\n\nCBORD has managers assess how employees live out \u201cDREAM Values\u201d as they do their jobs, and when a manager or a peer awards Recognitions in \u201cDREAM Shouts,\u201d each is hashtagged with one of the DREAM values.\n\nCBORD insists on frequent DREAM Conversations, but prefers they be driven by employees, not managers. \u201cWhen our team members are empowered and well-informed,\u201d reports Kay, \u201cthey understand clearly where their performance is and what their managers\u2019 expectations are, and the team members hold the managers accountable for developing employees. Team members are encouraged to develop their own voice, which makes them more loyal and more empowered to get more done.\u201d\n\n\"\"\n\nBetterworks helped us create a talent management development process that\u2019s continuous and integrated, not a single annual event. A lot of companies go through big cultural realignment exercises, but in the end it\u2019s lip service and nobody remembers it. But thanks to betterworks we live it every day, from the top to the bottom of our organization. Best of all, betterworks has made our business a better business.enterprise\u2014a rising tide should lift all boats.\n\n\"Katharine\nKatharine Kay,\n<\/strong>\nVP Human Resources\nThe Outcome\n