{"id":85519,"date":"2022-09-29T12:04:57","date_gmt":"2022-09-29T19:04:57","guid":{"rendered":"https:\/\/www.betterworks.com\/?p=85519"},"modified":"2023-12-27T08:28:18","modified_gmt":"2023-12-27T16:28:18","slug":"employee-expectations","status":"publish","type":"post","link":"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/","title":{"rendered":"How to set clear employee expectations for your team"},"content":{"rendered":"\n<div class=\"wp-block-ht-block-toc is-style-gray htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#h-what-are-employee-expectations\">What are employee expectations?<\/a><\/li><li class=\"\"><a href=\"#h-communicating-employee-expectations-in-today-s-workplace\">Communicating employee expectations in today\u2019s workplace<\/a><\/li><li class=\"\"><a href=\"#h-3-benefits-of-setting-clear-expectations\">3 benefits of setting clear expectations<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#h-6-tips-for-setting-and-managing-employee-expectations\">6 tips for setting and managing employee expectations<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#h-4-examples-of-employee-performance-expectations\">4 Examples of employee performance expectations<\/a><ul class=\"ht_toc_child_list\"><\/ul><\/li><li class=\"\"><a href=\"#h-set-up-your-employees-for-success\">Set up your employees for success<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<p>Employee expectations are a crucial element of the employee-manager relationship. They represent a shared understanding of what\u2019s expected from employees regarding&nbsp;values, policies, and behaviors while clarifying how each person\u2019s work contributes to the organization\u2019s overall goals and reputation.<\/p>\n\n\n\n<p>Managers play a critical role in ensuring that employees understand those expectations and know how to put them into action at work.<\/p>\n\n\n\n<p>Let\u2019s explore why employee expectations matter and how HR leaders can help managers better communicate them to everyone on the team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-employee-expectations\">What are employee expectations?<\/h2>\n\n\n\n<p>Employee expectations are the guidelines and rules that workers follow as a condition of their employment. Expectations include how employees go about their job duties and what they are responsible for, including projected goals, productivity, and achievement. Expectations are also tailored to the employee\u2019s title and job description.<\/p>\n\n\n\n<p>No two workplaces are alike, and employer expectations regarding culture and performance are not universal. For example, some employers follow very strict project deadlines, and missing one could result in being let go. In other job settings, deadlines are targets rather than strict requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-communicating-employee-expectations-in-today-s-workplace\">Communicating employee expectations in today\u2019s workplace<\/h2>\n\n\n\n<p>Managers are responsible for setting and maintaining employee expectations from the employee\u2019s first day on the job. This includes ensuring that employees know what their role entails, how they should accomplish those requirements, and what policies and cultural norms they should follow. Managers often set and measure progress against expectations through the goal-setting process.<\/p>\n\n\n\n<p>Frequent one-on-one check-ins are one of the best ways for managers to set expectations with employees, check on progress, and offer coaching to keep them on track.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-3-benefits-v1-1024x427.jpg\" alt=\"\" class=\"wp-image-85529\" srcset=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-3-benefits-v1-1024x427.jpg 1024w, https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-3-benefits-v1-980x408.jpg 980w, https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-3-benefits-v1-480x200.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-benefits-of-setting-clear-expectations\">3 benefits of setting clear expectations<\/h2>\n\n\n\n<p>While the benefits of setting expectations for employees are extensive, three key ones are improved employee engagement, increased productivity, and reductions in unnecessary conflict.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improved-employee-engagement\">Improved employee engagement<\/h3>\n\n\n\n<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.betterworks.com\/magazine\/what-to-do-with-employee-survey-results-a-7-step-process-for-hr-0\/\">Employee engagement<\/a><\/span>&nbsp;measures the dedication and emotional connection workers have to their jobs. Employees are productive and satisfied with their job when they are engaged at work. And when employee engagement improves, company outcomes are more easily achieved.<\/p>\n\n\n\n<p>Recent <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.gallup.com\/workplace\/398306\/quiet-quitting-real.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Gallup research<\/a><\/span>&nbsp;finds that only 32% of U.S. employees are actively engaged&nbsp;in their work. While reasons for disengagement can be wide ranging, employees who don\u2019t understand what is expected of them can lose motivation and a sense of purpose. And, workplace expectations are especially unclear among younger remote and hybrid workers, with less than 40% understanding what is expected of them at work.<\/p>\n\n\n\n<p>Gallup <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.gallup.com\/workplace\/285674\/improve-employee-engagement-workplace.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">employee engagement research<\/a><\/span>&nbsp;confirms that clear employee expectations and employee engagement&nbsp;are positively correlated. However, employees consistently report that their employers or managers rarely deliver, leaving workers confused about what is expected of them.<\/p>\n\n\n\n<p>To increase employee engagement, managers must master discussing their expectations for each employee and explaining how the employee\u2019s work contributes to the success of coworkers and the company in a way that encourages their direct report..<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-increased-productivity\">Increased productivity<\/h3>\n\n\n\n<p>Setting clear expectations helps employees focus their efforts, giving them clarity about their priorities and enabling them to work efficiently. They are less likely to duplicate activities performed by co-workers or to go off-task. And, when they understand expectations and have the right resources and coaching, they\u2019re more likely to get their endeavors right the first time, eliminating the need for rework. All of this leads to increased productivity.<\/p>\n\n\n\n<p>Managers play a key role here by setting clear expectations so that employees understand the objectives and the key results that will demonstrate achievement. Managers can clear up any confusion or uncertainty and ensure employees have the resources they need.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fewer-unnecessary-conflicts\">Fewer unnecessary conflicts<\/h3>\n\n\n\n<p>While managers often focus on communicating expectations at the individual level, there\u2019s also value in communicating them across the team.<\/p>\n\n\n\n<p>Setting clear employee expectations in this way can reduce unnecessary conflicts among co-workers by ensuring that everyone understands the key goal and each one\u2019s role in reaching them. This leads to effective collaboration while minimizing miscommunication and duplicate work.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-6-tips-v1-1-1024x618.jpg\" alt=\"\" class=\"wp-image-85528\" srcset=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-6-tips-v1-1-1024x618.jpg 1024w, https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-6-tips-v1-1-980x592.jpg 980w, https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/09-2022-infographic-Employee-expectations-6-tips-v1-1-480x290.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-tips-for-setting-and-managing-employee-expectations\">6 tips for setting and managing employee expectations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-start-the-conversation-early-in-the-recruitment-process\">Start the conversation early in the recruitment process<\/h3>\n\n\n\n<p>Setting clear expectations starts before employees begin their first official day of work. Job descriptions should be clear about responsibilities, required skills, and expected outcomes. That clarity should continue through the assessment and interviewing processes so that candidates understand what they\u2019d be getting into \u2014 and can opt out if it\u2019s not a match.<\/p>\n\n\n\n<p>Use interviews to reiterate the expectations of the role while giving space for applicants to ask questions. Illustrate the job by describing previous projects or a typical day for an employee in that position.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-be-as-concrete-as-possible\">Be as concrete as possible<\/h3>\n\n\n\n<p>At every stage of the employee life cycle, workers benefit from expectations that are specific and in plain language. One way to do this is through clearly written company policies, such as ethical rules, what expenses can be reimbursed, and how to elevate personnel issues to a manager or HR.<\/p>\n\n\n\n<p>During onboarding, managers can deliver hands-on walkthroughs of tasks and direct employees to official internal guides and documentation.<\/p>\n\n\n\n<p>This clarity continues after onboarding through one-on-one check-ins and coaching conversations. For example, if an employee is supporting a sales and <a href=\"https:\/\/stackby.com\/blog\/how-to-manage-all-your-marketing-campaigns-like-a-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">marketing campaign<\/a> for a new product, the manager might use a check-in conversation to discuss the specific targets and metrics tied to the project and the employee\u2019s tasks.<\/p>\n\n\n\n<p>Even when a manager&nbsp;can\u2019t cite specific data, they can still provide clarity. For example, if the employee has a nuanced question about handling a common sales challenge, the manager might not have numbers to share, but could discuss how the employee might think through the problem, what tools to use, and what approaches have succeeded in the past.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-prioritize-transparency\">Prioritize transparency<\/h3>\n\n\n\n<p>Transparency is an essential component of setting and managing employee expectations. Transparency empowers everyone at all levels of the business to ask questions, take prudent risks, and think more strategically&nbsp;by&nbsp;giving them a sense of how everyone\u2019s efforts contribute to the greater mission.<\/p>\n\n\n\n<p>In organizations where expectations are clear and transparent, it\u2019s easy to see when performance slips and a <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.betterworks.com\/magazine\/how-to-create-a-performance-improvement-plan-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">performance improvement<\/a><\/span>&nbsp;plan (PIP) is needed. Here, transparency continues to count: Managers should clarify that PIPs are an investment in workers who need additional guidance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-make-employee-expectations-measurable\">Make employee expectations measurable<\/h3>\n\n\n\n<p>How can managers and organizations define success? Through formalized goal setting, starting with high-level company goals that cascade down throughout the organization. Effective goal-setting should also take place from the bottom-up by individuals and teams who know best how to align their efforts to strategic business goals. In addition, employees should be encouraged to set their own development goals.<\/p>\n\n\n\n<p>Managers have a responsibility to set and communicate their goals and make sure that their employees\u2019 goals align with the team\u2019s goals, thereby giving the employee a way to measure progress. This helps employees see where they stand and what they need to improve to hit their targets. It also gives them an understanding of how their work is tied to their team and even to other groups across the company. When goals aren\u2019t measurable, employees are unsure about what\u2019s expected or how they can get better, which causes frustration and even disillusionment.<\/p>\n\n\n\n<p>One way to set clear expectations is by setting objectives and key results (OKRs). OKRs can be time-based (quarterly, for example) or project-based. Employee OKRs align with higher-level objectives at the team level and all the way up to the highest level of the organization. While key metrics can be measured in many ways, the employee and manager should each be able to clearly note progress against objectives \u2014 and quickly make adjustments if there is insufficient progress.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-coach-for-improvement\">Coach for improvement<\/h3>\n\n\n\n<p>According to the Betterworks 2022 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/05\/2022-PESurvey-Report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">State of Performance Enablement<\/a><\/span>&nbsp;report, two-thirds of employees said they don\u2019t get one-on-one check-ins with a direct manager for coaching and feedback more than twice a year, and 10% said they rarely or never receive such input.<\/p>\n\n\n\n<p>Conversations in the flow of work can be particularly helpful for employees to get immediate evaluation of &nbsp;their work and make changes as needed. Managers should also schedule regular check-ins to coach employees on areas for improvement as well as discuss the employee\u2019s development and growth aspirations.<\/p>\n\n\n\n<p>Employees appreciate coaching around performance, in no small part because they can fix things that aren\u2019t working instead of being surprised months later during a performance review. In addition, spending time to regularly discuss professional growth goals shows that the manager cares about their direct reports\u2019 career growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-promote-inclusion-and-diversity\">Promote inclusion and diversity<\/h3>\n\n\n\n<p>Diversity, equity, and inclusion (DEI) is key to creating a welcoming company culture for everyone.<\/p>\n\n\n\n<p>In recent years, many organizations have publicly embraced a commitment to DEI, but there\u2019s less evidence that this commitment has received follow-through. A 2021 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/justcapital.com\/reports\/companies-are-committing-to-diversity-equity-and-inclusion-but-need-to-increase-accountability-and-action\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey by JUST Capital<\/a><\/span>&nbsp;found that while large majorities of employers and workers agreed that their organization had committed to advancing DEI in the workplace, there was less agreement on tangible progress. Nearly 70% of employers felt a formal DEI program with clearly defined goals existed, but only 49% of workers agreed. Meanwhile, 25% of workers were \u201cnot sure\u201d how much progress had been achieved.<\/p>\n\n\n\n<p>One way to fulfill your commitment to DEI is by controlling for bias in your performance review process through <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.betterworks.com\/product\/performance-review-calibration\/\" target=\"_blank\" rel=\"noreferrer noopener\">regular calibration<\/a><\/span>. The data collected from ongoing manager-employee conversations about goal&nbsp;achievement can be used in calibration to ensure that talent decisions, such as promotions, are fair and based on achievement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-examples-of-employee-performance-expectations\">4 Examples of employee performance expectations<\/h2>\n\n\n\n<p>Setting clear employee expectations can take many forms, and it\u2019s important to tailor your approach to the specific roles in your organization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-decision-making\">Decision-making<\/h3>\n\n\n\n<p>The level of decision-making ability your employees have is determined by their job role, skills, and experience. Managers must communicate this expectation to employees to ensure everyone follows protocols and chains of command. Having clarity empowers workers to make decisions about the responsibilities they own and when it\u2019s time to find a manager.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-adaptability\">Adaptability<\/h3>\n\n\n\n<p>No plan is foolproof. A mistake or an emergency can change priorities instantly. Expectations of employees should be flexible to adapt to change, disruption, or emergency scenarios.<\/p>\n\n\n\n<p>For example, the COVID-19 pandemic was a case study in organizational adaptability for many companies. While there was a great deal of uncertainty as businesses quickly transferred from in-office to remote workforce solutions, organizations expected their employees to adapt within the bounds of their core mission, vision, and values, while still making room for employees to adjust their goals, workloads, and ways of working. &nbsp; &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reliability\">Reliability&nbsp;<\/h3>\n\n\n\n<p>Managers expect employees to be reliable, including working during timeframes that align with the company\u2019s core hours of operation geographically. If a manager can\u2019t rely on an employee to be available during business hours, they cannot accurately assign projects or make realistic schedules. Managers must make it clear how an employee contributes to the team, and that the team relies on that employee to fulfill their work responsibilities each day, barring excused absences, emergencies, or other circumstances.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-productivity\">Productivity<\/h3>\n\n\n\n<p>Managers want employees to do more than just be present. Productivity is an essential part of employee expectations and goal-setting. Managers set expectations about the amount and quality of work an employee is expected to complete depending on their skills and experience level. Productivity should be discussed during one-on-one meetings and measured based on workloads, skills development, and company priorities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-set-up-your-employees-for-success\">Set up your employees for success<\/h2>\n\n\n\n<p>Setting clear employee expectations for individuals and teams is an ongoing process. By tying employee expectations to continuous performance management initiatives, you set up your organization for success with better employee engagement, alignment, and productivity.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.betterworks.com\/magazine\/how-goals-and-conversations-empower-employee-performance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how goals and conversions empower employee performance.<\/a><\/span><\/p>\n\n\n<div class=\"lazyblock-post-resource-cta-ZcNr0O align  wp-block-lazyblock-post-resource-cta\"><div class=\"custom-post-resource-box\" style=\"background:url('https:\/\/www.betterworks.com\/wp-content\/uploads\/2023\/12\/2022-PESurvey-Horizontal-1-3.jpg;') no-repeat center;background-color:;box-shadow: 0px 0px 18px -5px ;background-color:\">\n  <div class=\"custom-box-heading\" style=\"max-width:500%;\"><p style=\"color:;font-size:36px\">The State of Performance Enablement<\/p><\/div>\n  <div class=\"custom-box-cta\" style=\"\"><a class=\"et_pb_button\" href=\"https:\/\/www.betterworks.com\/state-of-enablement-report-2023-digital\/\" style=\"color:;background-color:;\">Read the full report<\/a><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Why employee expectations matter and how HR can help managers better communicate them to everyone on the team.<\/p>\n","protected":false},"author":111,"featured_media":85526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[236,3307],"tags":[],"featured_location":[],"industry":[],"class_list":["post-85519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-engagement","category-performance-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.1 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Leaders Can Better Set and Manage Employee Expectations - Betterworks<\/title>\n<meta name=\"description\" content=\"Managers play a crucial role in setting and communicating employee expectations. HR can help set the stage for success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to set clear employee expectations for your team\" \/>\n<meta property=\"og:description\" content=\"Managers play a crucial role in setting and communicating employee expectations. HR can help set the stage for success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/\" \/>\n<meta property=\"og:site_name\" content=\"Betterworks\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BetterWorks\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-29T19:04:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-27T16:28:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/BTRWRKS-Blog-09-12-2022-Employee-Expecctations-800x1000-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michelle Gouldsberry\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Betterworks\" \/>\n<meta name=\"twitter:site\" content=\"@Betterworks\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/\"},\"author\":{\"name\":\"Michelle Gouldsberry\",\"@id\":\"https:\/\/www.betterworks.com\/#\/schema\/person\/bfe4de822d285a3433afd46c358d7af2\"},\"headline\":\"How to set clear employee expectations for your team\",\"datePublished\":\"2022-09-29T19:04:57+00:00\",\"dateModified\":\"2023-12-27T16:28:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/\"},\"wordCount\":1992,\"publisher\":{\"@id\":\"https:\/\/www.betterworks.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/BTRWRKS-Blog-09-12-2022-Employee-Expecctations1080x1080.jpg\",\"articleSection\":[\"Employee Engagement &amp; Retention\",\"Performance Management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/\",\"url\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/\",\"name\":\"How Leaders Can Better Set and Manage Employee Expectations - Betterworks\",\"isPartOf\":{\"@id\":\"https:\/\/www.betterworks.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.betterworks.com\/magazine\/employee-expectations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.betterworks.com\/wp-content\/uploads\/2022\/09\/BTRWRKS-Blog-09-12-2022-Employee-Expecctations1080x1080.jpg\",\"datePublished\":\"2022-09-29T19:04:57+00:00\",\"dateModified\":\"2023-12-27T16:28:18+00:00\",\"description\":\"Managers play a crucial role in setting and communicating employee expectations. 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